Role Title: HR and Payroll Advisor - UK
Role Designation: Lead - HR
Reporting Manager: Senior Lead - BPHR
Job Level: 4B
Location: United Kingdom
About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Key Responsibilities & Deliverables: • Coordinate monthly payroll activities with payroll providers and key stakeholders, ensuring accurate and timely processing.
• Respond to employee queries relating to pay, payslips, deductions, pensions, statutory payments and payroll calculations.
• Process and maintain payroll-related changes, ensuring compliance with HMRC requirements and company policies.
• Support payroll reporting, reconciliations and year-end activities as required.
• Support with the administration of employee lifecycle processes including onboarding, contractual changes, promotions, transfers and leavers.
• Prepare employment-related documentation and maintain accurate employee records in line with GDPR requirements.
• Provide HR advice and guidance to employees and managers on policies, procedures and employment-related matters.
• Support employee relations activities, including but not limited to disciplinary, grievance, capability and absence management processes.
• Support the administration of employee benefits, pension schemes and other employee services.
• Develop and maintain HR communications, guidance documents and process documentation.
• Ensure compliance with UK employment legislation, company policies and data protection requirements.
• Produce HR and payroll reports, support audits and contribute to continuous improvement initiatives that enhance service delivery and operational efficiency.
• Build and maintain effective working relationships with employees, managers and stakeholders.
• Handle confidential information with discretion and professionalism.
• Undertake any other duties, projects or responsibilities reasonably required and commensurate with the level, skills and experience of the role.
• The responsibilities outlined above are not exhaustive. The post holder may be required to undertake additional duties and responsibilities that are reasonably expected of an HR & Payroll Advisor and are commensurate with the grade and scope of the role.
Essential Criteria: • Previous experience in an HR, Payroll or HR & Payroll role. Good understanding of UK payroll processes and employment legislation.
• Experience administering employee lifecycle activities and maintaining HR records.
• Strong customer service and stakeholder management skills.
• Excellent communication skills, both written and verbal.
• High level of accuracy, attention to detail and confidentiality.
• Strong organisational skills with the ability to manage priorities and meet deadlines.
• Proficiency in Microsoft Office and HR/payroll systems.
Desirable Criteria: • CIPD Level 5 or similar
• Experience of working with outsourced payroll providers
Core Competencies: Key Indicators: Customer Orientation: - Service orientation
- Responsiveness
- Customer focus
Analytical Ability: - Problem solving
- Attention to detail
High Impact Communication: - Clarity in communication, grammar & sentence constructions
- Ability to communicate with and influence stakeholders at all levels
Learning & Innovation: - Openness to new ideas
- Learning orientation
Benefits: • 25 days holiday excluding Bank Holiday's Leave Year runs from April 1 to March 31
• Employee discounts - Perk Box
• Access to training platform for PD - Lex
• Company Pension
• Income Protection
• Employee Assistance Program (EAP)
