Job Description
The Opportunity:
The Customer Service Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment.
This position is located at our East Aurora, NY campus.
What Your Impact Will Be:
- Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications.
- Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
- Enter and maintain accurate pricing and toy specifications.
- Establish and maintain system code files and customer profiles.
- Maintain proper Dating Terms and Promotional Programs on all purchase orders.
- Perform the on-line stock commitment process.
- Research and resolve domestic and order and shipment problems.
- Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.
- Coordinate and monitor the shipment of allocated items.
- Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling, and forecasting.
- Maximize order fill rates to assigned accounts.
- Initiate changes or cancellations of orders to avoid shipping problems.
- Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
- Some overtime required.
Qualifications
What We’re Looking For:
- Associate’s degree in business or related field.
- 1+ years’ experience in customer support role.
- Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.
- Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
- Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!
- Knowledge of order processing.
- Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.
- Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.
- Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
- Demonstrated ability to effectively manage multiple projects in a dynamic environment.
- Computer proficiency in Microsoft Office applications – Word, Excel, and Teams
- Mature judgment and strong organizational skills.
- Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
- Thorough understanding of FP credit requirements, dating terms and promotional programs.
- Exemplary attendance and job performance.
- Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Beware of recruiting scams: Mattel will only contact you through official @mattel.com or @smartrecruiters.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
The pay range for this position is between $23.50 and $26 per hour. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
