Eaton's ES AMER ESS division is currently seeking a District Support Representative (DSR).
The expected annual salary range for this role is $97000 - $143000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:As a District Support Representative, you will oversee the day-to-day operations of the office, including field service manpower, engineering, and sales support for the operation. You will assist in managing the District's job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required.
You will assist the District Manager and Coordinator in developing short-term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.
In this position you will: - Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
- Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
- Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
- Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district.
- Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
- Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
- Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
- Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
- Travel up to 50% of the time
Qualifications:Basic Qualifications- High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems.
- This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a valid driver's license with an acceptable driving record. Candidates will be subject to a motor vehicle record check upon hire.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
- No relocation is being offered for this role. Candidates must reside within a 50 mile radius of Kennewick, WA to be considered. Active duty military candidates are exempt from this requirement.
Preferred Qualifications- Bachelor's degree in engineering (electrical, mechanical or engineering technology).
- 5+ years leading and managing large service engineering projects of complex scope.
- Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions
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Skills:Position Criteria• Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Demonstrates financial and commercial knowledge.
• Strength in leadership and coaching/mentoring of both field and office personnel.
• Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
• Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.
• Must submit to periodic customer required background and drug screenings.
• This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.
• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
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Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
