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Job Category
Sales
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ExperienceCustomer impact from day one. Strategic clarity and Execution that sticks.
Salesforce is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound - typically 12 weeks or less - and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds.
What You'll Actually Be Doing- Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify → Commit → Deploy → Consume - owning outcomes at every stage, not just discovery or deal closure
- AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
- Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
- Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization
- Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
- AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools: Including
- Cursor, Claude, and our coding products like Vibes, to accelerate development.
- Customer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
- AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents
- Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.
You're Our Person If...- 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology
- You have a degree in Computer Science or a related field
- Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have
- Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
- Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
- Proven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes
- Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
- Strong project and programme management skills - ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
- Ability to travel 25% of the time to customer sites
- Fluency in Japanese (written and verbal)
Even Better If...- Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
- Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
- Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms.
- Background in change management, organisational design, or enterprise transformation
- Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks
- A get-things-done mindset with strong bias for action - comfortable operating in unstructured fast moving environments
The Experienceお客様への貢献を初日から。戦略的な明確さと、確実に成果につながる実行力。
Salesforceは、デプロイメント• ストラテジスト（Strategic Builders）を募集しています。お客様に直接向き合うアドバイザーとして、AI戦略を策定し、エージェント型ソリューションを形づくり、エンタープライズのお客様における定着と活用を測定可能な形で推進します。フォワードデプロイドエンジニアとともにデリバリーチームの一員として、複雑なビジネス課題を、実際に稼働し real な価値を生み出すエージェント型AIのデプロイメントへと落とし込みます。エンゲージメントは集中的かつ期間限定（通常12週間以内）で、単一の戦略的アカウント、または複数のお客様を同時に担当する場合があります。目指すのはデプロイメントの完了だけではありません。チームが構築したソリューションから、お客様が持続的でスケーラブルな価値を実感できるようにすることです。
What You'll Actually Be Doing- ライフサイクル全体のオーナーシップ：Identify → Commit → Deploy → Consume というバリューライフサイクル全体にわたり、お客様とのエンゲージメントをエンドツーエンドでリードします。ディスカバリーや契約締結にとどまらず、すべての段階で成果に責任を持ちます
- AI戦略とアーキテクチャ：お客様のエージェント型AI戦略とロードマップを策定します。デザインワークショップ、エージェント設計セッション、Jobs-to-be-done分析をリードします。責任あるAIガバナンスを初期段階から組み込み、SalesforceのエージェンティックAIプラットフォーム、Data Cloud、エンタープライズシステムにまたがるソリューションを設計します。
- デプロイメントの監督とプログラムマネジメント：エンゲージメントのデリバリー全体について、スケジュール、ステークホルダーとのコミュニケーション、リスクのエスカレーション、進捗報告を管理します。デリバリーチームの運営の要として、抜け漏れが生じないようにします。
- 定着と消費：担当するエンゲージメントの範囲内で、定着、消費、拡大の指標に責任を持ちます。阻害要因を早期に特定し、測定可能な価値の実現に向けた施策を立案します
- デリバリーチームの連携：チーム内のフォワードデプロイドエンジニアと密に連携し、戦略と技術的な実行を整合させます。チームが集中して滞りなく進み、デリバリーのマイルストーンを達成できるようにします。
- AIを活用した開発：最先端のAIツールの支援を受けながら、実際のお客様向けソリューションを開発します。具体的には
- Cursor、Claude、およびVibesなどの当社のコーディング製品を活用して、開発を加速します。
- お客様ステークホルダーのマネジメント：お客様側の主要な窓口として、シニアステークホルダーと信頼関係を築き、提案、意思決定、成果を、技術的な詳細だけでなくビジネス価値の観点から提示します。
- AI導入準備：お客様のAI導入の準備状況を評価し、インテリジェントエージェントの効果を最大化するために、チェンジマネジメントとプロセス変革を支援します
- プロダクトへのフィードバック：現場で得た知見を統合し、SalesforceのエージェンティックAIプラットフォームのロードマップに影響を与える、実行可能なプロダクトフィードバックへと変換します。
You're Our Person If...- エンタープライズ向けクラウドまたはSaaSテクノロジーにおける、戦略的ソリューション提案、技術アドバイザリー、デリバリーリーダーシップ、またはプログラムマネジメントの経験4年以上
- コンピュータサイエンスまたは関連分野の学位をお持ちの方
- お客様に直接向き合うデリバリー経験（コンサルティング、プロフェッショナルサービス、または技術アドバイザリー）。これは歓迎要件ではなく必須要件です
- エージェンティックAI機能やData Cloudを含む、Salesforceプラットフォームとエコシステムへの実証された理解
- Python、JavaScript、Java、Apexのうち1つ以上のプログラミング言語に関する実務知識
- 複雑で不確実性の高いエンゲージメントを、ディスカバリーから測定可能な成果まで、エンドツーエンドでリードし、責任を持って遂行した実績
- エージェント型AI戦略、会話設計、責任あるAIの実践を含む、AI/LLMソリューション設計をリードした経験
- 複数のワークストリームを運営し、ステークホルダーの期待値を管理し、不確実な環境でもデリバリーを軌道に乗せ続ける、優れたプロジェクトおよびプログラムマネジメントスキル
- お客様先への出張（25%程度）が可能なこと
- 日本語の流暢さ（読み• 書き• 会話）
Even Better If...- Salesforce Data Cloud、Agentforceプラットフォーム、Salesforce CRM（Sales、Service、Marketing）の経験
- 規制の厳しい業界（公共部門、金融サービス、ヘルスケアなど）におけるAIソリューションの設計• 導入経験
- Salesforceプラットフォーム認定資格（例：Data Cloud Consultant、Agentforce Specialist、Application Architect）、またはMicrosoft、Oracleなど同種のプラットフォーム認定資格
- チェンジマネジメント、組織設計、またはエンタープライズ変革の経験
- LLMにとどまらないAI/MLの概念（NLP、RAGアーキテクチャ、モデル評価フレームワークなど）に関する経験
- 結果を出すことにこだわり、行動を重視する姿勢を持ち、構造化されていない変化の速い環境でも自在に動けること
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
