328 jobs for "Customer Service Agent"

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The starting pay for this position is $24.00 / hour plus potential bonuses and is located at the Kansas City Airport located at 648 N. Madrid, Kansas City, MO 64153.

This posiiton will be primarily working outside in the elements.

We offer:

Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

We have the following schedule available:

Monday: OFF
Tuesday: 12:00pm to 10:00pm
Wednesday: 12:00pm to 10:00pm
Thursday: 12:00pm to 10:00pm
Friday: 12:00pm to 10:00pm
Saturday: 12:00pm to 10:00pm
Sunday: OFF

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
High School Diploma or G.E.D. required
Must have a minimum of 1 year prior customer service retail or administrative support experience
Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years

About Enterprise Mobility

Enterprise is a family-owned, world-class portfolio of transportation brands that services the entire globe, with nearly 9,000 locations and more than 90,000 team members.

Size: 10,000+ employees
Industry: Client Services

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