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Manhattan Active WMS System Support Engineer Location: Yotsukaido, Chiba, Japan (onsite 5 days a week)
Language Skills: Japanese & English - Business Level.
Position Title WMS System Support Engineer
Job Summary We are seeking a candidate proficient in Bilingual language (Japanese and English) and IT skills to support Warehouse Management System (WMS) at a logistics site in Yotsukaido, Chiba. The role involves communication with onsite and global support teams to support a leading Retail Brand company. The position is onsite (not remote) work during different shifts on rotation basis -
Shift 1: 8:00 to 17:00 JST or
Shift 2: 11-00 to 20:00 JST. The role will be required to support on Weekends (8:00-18:00 JST) on rotation basis.
Required Qualifications- SQL
- Database knowledge
- Good to have ITIL
- Coordination with on-site users, offshore support teams, and development teams
- Knowledge E2E flow of Manhattan Active WMS (mandatory) and issues related to but not limited to
- Receiving and Putaway/Waving/Allocating/Task/ Replenishments
- Hans in experience on
- Initial review/research of reported incidents
- Configure & testing
- Collaborative working with Manhattan is required in some cases
- Define business logic for request
- Providing detail analysis of a problem to Manhattan in order to get resolution
- RCA & Resolution within SLA
- Support team members for RCA & Resolution
- Take lead and accountability in case of P1/P2 cases
Work Conditions - No regular overtime
- Overtime will be applicable for weekends Shift work, but it may be requested a few time a year in case of system upgrade or maintenance.
Desirable Skills - SQL
- MS Office
- English and Japanese
- AMS Support (Good to have)
- Basic knowledge of API
- Incident Response
- System Analysis
- Teamwork
- Database Management
- Incident Management (using Service Now)
Note: A combination of many of the above is skills is desirable, and the candidate must strive to improve in all the above areas after joining.
JOB DESCRIPTION Manhattan Active WMS システムサポートエンジニア 勤務地 : 千葉県四街道市（週 5 日オンサイト勤務）
言語スキル : 日本語・英語（ビジネスレベル必須）
ポジション名 : WMS システムサポートエンジニア
職務概要 千葉県四街道市の物流拠点において、 Warehouse Management System （ WMS ）のサポートを担当いただける、日本語・英語のバイリンガル人材を募集しています。
本ポジションでは、世界的な大手リテールブランド企業向けに、現場ユーザー、グローバルサポートチーム、および開発チームと連携しながら、 WMS の運用・保守支援を行います。
勤務形態はオンサイト勤務（リモート不可）となり、以下のシフト制でのローテーション勤務となります。
シフト 1: 08:00 ～ 17:00 （ JST ）
シフト 2: 11:00 ～ 20:00 （ JST ）
また、週末勤務（ 08:00 ～ 18:00 JST ）がローテーションで発生します。
必須スキル・ 職務内容 • SQL
• データベース知識
• ITIL 知識（尚可）
• 関係者との調整業務 : 現場ユーザー、オフショアサポートチーム、および開発チームとの円滑な連携・調整
• Manhattan Active WMS の E2E 業務フロー知識（必須） : 以下を含む Warehouse Management 業務全体の理解
入荷（ Receiving ）、棚入れ（ Putaway ）、ウェービング（ Waving ）、引当（ Allocating ）、タスク管理（ Task Management ）、補充処理（ Replenishment ）
•
実務経験 / ハンズオン経験 報告されたインシデントの初期調査・分析
システム設定（ Configuration ）およびテスト実施
必要に応じた Manhattan 社との協業対応
業務要件に基づくビジネスロジックの定義
問題解決に向けた詳細分析および Manhattan 社へのエスカレーション
SLA に基づく RCA （根本原因分析）および問題解決
チームメンバーへの RCA および解決支援
P1/P2 インシデント発生時のリーダーシップおよび責任遂行
勤務条件
• 通常時の残業は原則ありません。
• 週末シフト勤務については時間外勤務手当の対象となります。
• システムアップグレードやメンテナンス対応時に限り、年に数回程度の時間外勤務を依頼する場合があります。
歓迎スキル
• SQL
• Microsoft Office
• 日本語・英語によるコミュニケーション能力
• AMS （ Application Management Services ）サポート経験
• API に関する基礎知識
• インシデント対応経験
• システム分析スキル
• チームワークおよび協調性
• データベース管理経験
• ServiceNow を利用したインシデント管理経験
その他 上記スキルのうち複数を有していることが望ましく、入社後も各分野の知識・スキル向上に積極的に取り組める方を歓迎します。
In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN) - Term Life Insurance
- Referral Bonus Programs
- Year-End Tax Support
- Paid annual leave and bereavement Leave and Statutory Holidays
- Short Working Hours for employees with caregiving responsibilities.
- Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker's Compensation Insurance
- Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
- Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
- Workplace Amenities: On-site amenities include complimentary beverages.
Our
recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
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