The Operations Performance Management team is focused on strengthening how operational performance is measured, managed, communicated, and enhanced across Auto Collections, ARBSO, and related operational areas.
As a
Business Analysis Associate II within Operations Performance Management, you will help strengthen reporting accuracy, scorecard effectiveness, project execution, and business visibility. You will support better decision-making, clearer accountability, and more efficient ways of working.
Your role will also help translate business needs into measurable outcomes by partnering across teams and Lines of Business (LOBs), identifying opportunities for improvement, and supporting a culture of ownership, collaboration, continuous improvement, and stronger overall team output.
Job Responsibilities- Manage work and projects with ownership and urgency by creating project plans, defining milestones, managing dependencies, identifying risks, and delivering against challenging but achievable timelines.
- Analyze, source, and interpret complex data by identifying authoritative sources, understanding definitions and lineage, validating business meaning, and converting multi-source information into usable insights for reporting and decision-making.
- Ensure reporting accuracy and KPI effectiveness by reviewing queries, calculations, metric logic, system breaks, missing data, and other inconsistencies that may impact business decisions.
- Build, enhance, and modernize reporting solutions by partnering with LOBs to develop meaningful dashboards, scorecards, and Tableau solutions. Use approved tools to improve data quality, automate manual work, and deliver scalable capabilities.
- Leverage approved AI/LLM tools to increase efficiency, strengthen analysis, summarize findings, support documentation, create reusable prompts or logic, and enhance deliverable quality.
- Communicate and collaborate across teams, business partners, and leadership by translating stakeholder needs into measurable outcomes, providing status updates, escalating risks, managing expectations, resolving issues, and articulating the value and impact of delivered work.
- Develop and apply business knowledge quickly, especially within Auto Collections, ARBSO, and related operational processes, by building a structured learning plan when needed and delivering early impact.
- Lead by example and improve team output by demonstrating accountability, professionalism, collaboration, curiosity, and continuous improvement while sharing best practices and helping others succeed.
Required Qualifications, Capabilities, and Skills- Bachelor's degree or 5+ years of equivalent experience in business analysis, data and reporting, operations performance management, project execution, or a related field.
- Strong project and work management skills, including the ability to plan work, estimate timelines, prioritize deliverables, mitigate risks, and execute independently.
- Demonstrated experience analyzing complex datasets, sourcing and integrating information across multiple systems, validating results, identifying patterns or gaps, and converting findings into clear reporting, insights, or business recommendations.
- Experience with SQL to review queries, validate calculations, investigate data issues, and support reporting logic.
- Experience with Tableau or comparable data visualization tools to create, enhance, or support dashboards, scorecards, and leadership-ready reporting.
- Experience with Python, Alteryx, or similar analytics and automation tools to improve analysis, streamline manual work, or increase reporting reliability.
- Strong communication, stakeholder management, and cross-functional collaboration skills, with the ability to tailor messages for business, technical, and leadership audiences; define stakeholder needs; manage expectations; resolve issues; and deliver performance management outcomes.
- Ability to evaluate KPI relevance, challenge metrics when appropriate, and recommend reporting or scorecard improvements aligned to business objectives.
- Ability to quickly learn unfamiliar tools, data sources, documentation, business processes, and operational context.
- Ability to use approved AI/LLM tools responsibly to improve productivity, analysis quality, documentation, communication, and consistent deliverables.
- Ability to lead by example through ownership, accountability, collaboration, professionalism, and customer focus. Demonstrated commitment to improving team culture and output by sharing best practices, influencing peers, and helping others produce stronger outcomes.
Preferred Qualifications, Capabilities, and Skills- Prior experience with Auto Collections, ARBSO, Collections Operations, Consumer & Community Banking operations, or related operational performance management functions, or demonstrated ability to quickly learn a new business area by building relationships, understanding key processes and metrics, and delivering early value.
- Familiarity with internal data discovery and documentation resources such as Data Marketplace, SEAL - Standards, Engineering, and Architecture Library - and Confluence to locate data definitions, lineage, ownership, and source information.
- Advanced Tableau experience, including dashboard design, scorecard development, executive reporting, and data visualization best practices.
- Advanced technical experience with Python, Alteryx, SQL development, ETL, data preparation, data transformation, workflow automation, or scalable analytics solutions.
- Experience with cloud-enabled or modern data environments such as AWS, Snowflake, or similar platforms.
- Experience with Microsoft SharePoint, Power Platform, Power Apps, Power Automate, access management, role-based access controls, restricted data handling, or reporting control processes.
- Experience using approved AI/LLM tools and prompt-writing techniques to improve analysis speed, summarize findings, identify trends, create reusable logic, and strengthen deliverable consistency.
This role is not eligible for visa sponsorship now or in the future. Sponsorship includes, but is not limited to, support for I-983 training plans, F-1/OPT or CPT, H-1B, and any other employment authorization or immigration-related action requiring JPMorganChase sponsorship or intervention
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
