About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description What's it all about:
As a Senior Manager within Visa's NAB Partnership team, you will play a critical role in supporting the successful delivery of Visa's Business Banking, Acquiring and Enterprise-wide priorities across NAB.
Reporting to the Vice President, Head of NAB Partnership and working closely with the Senior Director, Business Banking, Acquiring & Enterprise Initiatives, you will help drive execution of some of the partnership's most strategically important initiatives. Acting as a trusted partner to the Senior Director, you will manage complex workstreams, support client engagement activities, drive accountability across stakeholders and ensure strategic priorities translate into measurable outcomes.
A key focus of the role is supporting Visa's growing engagement across NAB's acquiring and acceptance ecosystem. Working closely with CyberSource, Acceptance Solutions, Value-Added Services and broader Visa teams, you will lead and manage initiatives spanning merchant acquiring, eCommerce, gateway, fraud, acceptance and business payments solutions.
Success in this role requires strong execution capability, exceptional stakeholder management skills, commercial acumen and a solid understanding of the payments ecosystem, with experience across acquiring, merchant services or acceptance solutions viewed favourably.
Core Responsibilities:
Business Banking, Acquiring & Partnership Enablement:
- Support the execution of Visa's Business Banking and Acquiring strategies across the NAB partnership.
- Act as a key point of contact across Visa's acquiring ecosystem, including CyberSource, Acceptance Solutions, Value-Added Services and commercial teams.
- Taking the lead on client engagement activities by helping prepare business reviews, executive discussions, growth plans and strategic initiatives.
- Manage activities across issuing, acquiring, acceptance and value-added services teams to support partnership priorities.
- Develop a strong understanding of NAB's acquiring landscape, strategic priorities and payments ecosystem to support opportunity identification and execution.
- Maintain visibility of actions, commitments, risks and dependencies across the portfolio, ensuring timely follow-through and resolution.
Acquiring & Payments Solutions Support:
- Support initiatives relating to merchant acquiring, acceptance, eCommerce, gateway, fraud and business payments solutions.
- Drive and partner closely with cross-functional teams involved in acquiring-related opportunities, projects and client deliverables.
- Assist with the development of client proposals, business cases and executive updates relating to acquiring and acceptance opportunities.
- Monitor industry trends, client priorities and competitive developments to support strategic discussions and opportunity identification.
- Partner with CyberSource and broader Visa stakeholders to ensure a coordinated approach to acquiring opportunities across the NAB relationship.
What We Expect of You, Day to Day:
- Drive execution of partnership priorities through disciplined planning, stakeholder coordination and follow-through.
- Serve as a trusted partner to the Senior Director in managing day-to-day portfolio priorities and strategic initiatives.
- Build strong working relationships across NAB and Visa stakeholders.
- Manage multiple initiatives simultaneously while maintaining strong attention to detail and execution quality.
- Monitor progress against commitments and proactively manage risks, dependencies and escalations.
- Lead client engagement through the development of insights, presentations, business reviews and executive communications.
- Contribute to governance, prioritisation and decision-making across Business Banking, Acquiring and enterprise-wide initiatives.
- Identify opportunities to improve partnership effectiveness, execution discipline and ways of working.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications What we are after:
- Significant experience in payments, financial services, consulting, technology or a related industry.
- Experience in account management, client relationship management, business operations, program delivery or strategic initiatives.
- Knowledge of the payments ecosystem, including card payments, business payments, merchant acquiring, acceptance solutions or value-added services.
- Experience working with acquiring, merchant services, payment gateways, fraud solutions, acceptance technologies or eCommerce platforms is strongly preferred.
- Proven ability to manage complex initiatives involving multiple stakeholders and competing priorities.
- Strong stakeholder management, communication and influencing skills.
- Excellent organisational and execution capabilities with a demonstrated ability to drive outcomes.
- Strong analytical, problem-solving and commercial acumen.
- Experience working within a matrixed organisation.
And if you have some of these, even better:
- Experience working in merchant acquiring, payment acceptance, eCommerce, gateway, fraud or fintech environments.
- Understanding of card payment flows, acceptance infrastructure and merchant economics.
- Familiarity with CyberSource, payment gateways, value-added services or related payment technologies.
- Experience supporting large enterprise clients and navigating complex stakeholder environments.
- Curiosity around emerging payments trends, including digital commerce, fraud, AI and embedded finance.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
