At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Assistant Branch Manager-Sales in a Chase Branch, you'll play a vital role in supporting the Branch Manager and fostering a welcoming and exceptional experience for both our clients and team members. Together with your Branch Manager, you'll shape the success of your branch by nurturing each team member to reach their fullest potential, and setting a clear and inspiring direction for the branch. You'll lead and coach our Relationship Bankers, collaborating with our team of experts to help with specialized financial needs for clients. You will represent our brand and culture with the utmost hospitality, keeping our clients at the heart of everything you do.
Job Responsibilities - Identify and nurture the talents of your team, providing the coaching and motivation they need to deliver attentive and friendly service, creating a welcoming environment for every client.
- Set clear and achievable goals for the branch and each team member, while fostering an environment where everyone is excited to give their best effort and exceed client expectations.
- Focus on growing the business and managing expenses, all while delighting clients and delivering service that puts them first.
- Ensure your team adheres to all policies, procedures, and regulatory requirements, maintaining a strong commitment to operational excellence and demonstrating genuine care and concern during interactions.
- Cultivate meaningful relationships with clients and the community, using engaging, clear, and polite communication to understand and anticipate their needs.
- Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night, and quickly resolving any issues with attention to detail.
- Keep the branch team informed and aligned with branch priorities throughout the day when designated by the Branch Manager, collaborating with the team to deliver seamless service with care and sincerity.
Required qualifications, capabilities, and skills - You thrive in a fast-paced environment and are committed to doing what's right for both clients and colleagues, you inspire and lead others with your positive attitude.
- You have a sharp ability to ask insightful questions, analyze situations, solve problems, and make sound decisions, while maintaining a keen eye for detail and staying organized to effectively manage multiple tasks.
- Your outstanding leadership skills shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
- You excel in engaging sales interactions and have a knack for coaching others to do the same, helping them shine in their roles.
- You are passionate about educating and connecting our branch team and partners, while strategically planning and managing staffing to meet the evolving needs of our clients, ensuring a client-first approach at all times.
- You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
- You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
- You have 2+ years of management experience or retail banking experience.
- You have a high school degree, GED, or foreign equivalent.
- You have the ability to work branch hours including weekends and evenings.
Preferred qualifications, capabilities, and skills - You forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
- You have 1+ years of Retail Banking Banker experience.
- You have a college degree or military equivalent.
Training and Travel Requirement - You'll successfully complete our Assistant Branch Manager Training Program before being considered for placement as an Assistant Branch Manager-Sales.
- You'll need to be able to travel as required for in-person training and meetings.
Dodd Frank and Safe Act:
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorganChase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorganChase. Your continued employment in this position with JPMorganChase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorganChase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
