Role In this role, you will provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on Cooling Products (Precision Air Conditioners as In Room - In Row, and Chillers) intended mainly for Data Center applications.
You will have to provide adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.
If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support to solve the field issues.
You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world.
If you're openminded and your mindset is oriented to help others, you'll be welcome!
Essential Duties
- 50% => Provide technical support on Cooling Products on BFO, via e-mail/phone/video or through remote connections to SE FSRs and CSPs
- 40% => Participation to validation tests on Cooling Products at customer site
- 2% => Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products
- 4% => Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q)
- 2% => Contribute to improve procedures for development of FSR Service Tools.
- 2% => Support FAT, design reviews and End-of-line tests to help prevent issues and meet high customers' expectations.
Secondary Duties - Visit customers in Europe/Africa to discuss and analyze unsolved technical issues on Cooling Products.
- Development of technical on-site intervention reports.
- Present Advanced FSRs Community topics at monthly meetings, providing continuous feedback to Community leaders about team members participation and involvement.
- Share technical knowledge and daily experience within the team.
- Team-working, solidarity and networking between team members.
- Contribute to the development of the training modules collaborating with Training teams.
- Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities.
- Becoming expert on Cooling products and even on the Cooling solutions.
Stakeholders Cooling LOB (R&D/Offer Quality Leaders/CS&Q/Marketing/ Application Eng. team), Design for Service team, Global Supply Chain, Field Services Representatives, Certified Service Partners, Cooling Product End Users.
Profile - Fluent English (oral and written)
- Master's Degree in Engineering preferably in thermodynamic or energetic field
- Good thermodynamic knowledge
- Good verbal and written communication skills
- Availability to travel around Europe, and occasionally to Africa or WW, with a frequency variable according to critical sites under commissioning
- Team-work capabilities
- Capability to self-assess & follow-up your own performance
- Flexibility and ability to learn fast
- Problem solving skills and predisposition to understand and explain in a simple way high level technical information
- Continuous Improvement mindset
- Willingness of achieving ambitious goals both individual and common.
- Ability to work respecting clear deadlines
- Ability to develop and maintain relationships with technical stakeholders (Colleagues, End Users, Suppliers)
- Knowledgeable on digital communication tools
Work Experience
Not required - apprenticeship position
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+9% organic growth
150 000+ employees in 100+ countries
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Responsibilities
Role In this role, you will provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on Cooling Products (Precision Air Conditioners as In Room - In Row, and Chillers) intended mainly for Data Center applications.
You will have to provide adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.
If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support to solve the field issues.
You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world.
If you're openminded and your mindset is oriented to help others, you'll be welcome!
Essential Duties
- 50% => Provide technical support on Cooling Products on BFO, via e-mail/phone/video or through remote connections to SE FSRs and CSPs
- 40% => Participation to validation tests on Cooling Products at customer site
- 2% => Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products
- 4% => Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q)
- 2% => Contribute to improve procedures for development of FSR Service Tools.
- 2% => Support FAT, design reviews and End-of-line tests to help prevent issues and meet high customers' expectations.
Secondary Duties - Visit customers in Europe/Africa to discuss and analyze unsolved technical issues on Cooling Products.
- Development of technical on-site intervention reports.
- Present Advanced FSRs Community topics at monthly meetings, providing continuous feedback to Community leaders about team members participation and involvement.
- Share technical knowledge and daily experience within the team.
- Team-working, solidarity and networking between team members.
- Contribute to the development of the training modules collaborating with Training teams.
- Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities.
- Becoming expert on Cooling products and even on the Cooling solutions.
Stakeholders Cooling LOB (R&D/Offer Quality Leaders/CS&Q/Marketing/ Application Eng. team), Design for Service team, Global Supply Chain, Field Services Representatives, Certified Service Partners, Cooling Product End Users.
