At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and training the new accommodations on how to use Booking.com's extranet and how to use the systems that can improve their availability and supply. Furthermore you will offer support to the Account Managers with various tasks at the office.
Key Responsibilities and Duties:- Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com's business.
- Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
- Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners.
- Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritise.
- Identify new potential partner leads and pass these leads on for further follow up.
- Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
- Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.
Qualifications & Skills:- 1+ years of relevant work experience
- Language: English & Slovenian written and verbal
- Solution oriented and results driven
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Ability to prioritise own workload and efficiently manage their time
- Strong and engaging communication skills
- Ability to influence partners over the phone to implement suggestions
- Eye for accuracy and ability to be analytical
- Hybrid work arrangements - 40% in the office a week
Inclusion at Booking.com: Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process- Let's go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pri Booking.com naše odločitve temeljijo na podatkih. Tehnologija je v središču našega delovanja, inovacije pa so povsod. Vendar je naše podjetje veliko več kot zbirke podatkov, vrstice kode ali A/B-testi. Smo vznemirjenje ob prvi noči v novem kraju. Veselje naslednjega jutra. Prijatelji, ki jih spoznate. Potovanja, na katera se odpravite. Znamenitosti, ki si jih ogledate. In spomini, ki jih ustvarite. Z našimi izdelki, partnerji in zaposlenimi vsem olajšujemo doživljanje sveta.
Kot skrbnik/-ca nastanitvenih partnerjev boste skrbeli za podporo novim in obstoječim partnerjem. Z njimi boste navezovali stik, jih obveščali in jim svetovali, kako se odzvati na potrebe obiskovalcev spletnega mesta Booking.com. Ustvarjali boste spletne strani nastanitev ter nove partnerje usposabljali za uporabo Booking.comovega ekstraneta in sistemov, s katerimi lahko izboljšajo razpoložljivost in ponudbo svojih nastanitev. Poleg tega boste skrbnikom partnerjev pomagali pri različnih nalogah v pisarni.
Ključne odgovornosti in naloge- Proaktivna komunikacija s partnerji v regiji po telefonu in prek internega sistema za sporočanje, da bi podprli razvoj poslovanja Booking.com.
- Skrb za portfelj partnerjev: boste njihova prva kontaktna oseba, odgovarjali boste na vprašanja in po potrebi poskrbeli za nadaljnje ukrepanje.
- Vzdrževanje stabilnih odnosov z nastanitvenimi partnerji na ravni posamezne nastanitve. To vključuje redne pogovore o uspešnosti in stike, s katerimi boste zagotavljali, da partnerji našim strankam ponujajo čim boljšo razpoložljivost in konkurenčne cene.
- Dobro poznavanje izdelkov Booking.com, da boste partnerjem znali pojasniti njihove prednosti in uporabo.
- Prepoznavanje priložnosti za partnerje, ki lahko prispevajo k boljšim poslovnim rezultatom Booking.com, ter določanje prednostnih nalog z uporabo interne segmentacije.
- Prepoznavanje novih potencialnih partnerjev in posredovanje njihovih kontaktov v nadaljnjo obravnavo.
- Obravnava eskalacij službe za pomoč strankam, povezanih z vašim portfeljem partnerjev, in njihovo čim učinkovitejše reševanje za podjetje, partnerje in stranke.
- Podpora pri organizaciji dogodkov za partnerje, kot so delavnice in spletni seminarji. Pričakuje se tudi udeležba na dogodkih za partnerje iz vašega portfelja in aktivno sodelovanje na njih.
Kvalifikacije in spretnosti- Vsaj eno leto ustreznih delovnih izkušenj.
- Znanje angleščine in slovenščine v govorni in pisni obliki.
- Usmerjenost v iskanje rešitev in doseganje rezultatov.
- Visoka delovna zavzetost, samostojnost in iznajdljivost.
- Proaktivnost, prilagodljivost ter sposobnost samostojnega in timskega dela.
- Sposobnost določanja prednostnih nalog in učinkovitega upravljanja časa.
- Odlične komunikacijske spretnosti in sposobnost pritegniti sogovornika.
- Sposobnost telefonskega vplivanja na partnerje, da uresničijo predlagane izboljšave.
- Natančnost in analitično razmišljanje.
- Hibridni način dela - 40 % delovnega tedna v pisarni.
Vključenost pri Booking.comVključenost je že od prvega dne bistveni del naše kulture. Začne se pri naših zaposlenih, ki predstavljajo več kot 140 narodnosti ter raznolika etnična in družbena okolja, spole in spolne usmerjenosti. Več o naši raznolikosti: https://careers.booking.com/our-diversity/
Naš direktor za kadrovske zadeve Paulo Pisano pravi: »Pri Booking.com raznolikost zaposlenih ne ustvarja le izjemnega delovnega okolja, temveč omogoča tudi boljšo in vključujočo potovalno izkušnjo za vse. Vključenost je v središču vsega, kar počnemo. To je okolje, v katerem lahko pustite svoj pečat in resnično vplivate na področje potovanj in tehnologije.«
Zaposlenim invalidom zagotovimo prilagoditve in orodja, ki jih potrebujejo za sodelovanje v postopku prijave in razgovorov, opravljanje ključnih delovnih nalog ter koriščenje drugih ugodnosti in pravic iz delovnega razmerja.
Postopek prijaveOdpravimo se novim ciljem naproti skupaj: https://careers.booking.com/start-your-journey/
Za to delovno mesto ne zagotavljamo pomoči pri selitvi.
Booking.com je ponosen na to, da zagotavlja enake možnosti zaposlovanja in izvaja ukrepe za spodbujanje enakih možnosti. Vsi usposobljeni kandidati bodo obravnavani ne glede na raso, barvo kože, vero, spol, spolno identiteto ali izražanje, spolno usmerjenost, narodnost, genetske značilnosti, invalidnost, starost ali status veterana. Prizadevamo si preseči tradicionalno zagotavljanje enakih možnosti in ustvarjati okolje, v katerem lahko vsakdo uspeva.
Pre-Employment ScreeningIf your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
