Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour RoleComputer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.
As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.
What You Will Do - Lead and oversee daily operations for Mainframe Batch Processing, Console Operations, Mainframe Technical Support, and iSeries environments.
- Monitor and control complex computer systems, networks, and applications to ensure uninterrupted service delivery.
- Perform batch operations according to service level agreements (SLAs) and operational procedures.
- Analyze and troubleshoot first-level incidents, resolving issues or escalating them to the appropriate teams.
- Provide technical guidance and operational support to teams across Mainframe, Technical Support, iSeries, and MRO environments.
- Manage daily, weekly, and shift-based schedules to ensure adequate operational coverage.
- Coordinate staffing and workload distribution for batch streams and LPAR coverage.
If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.
Your Future at Kyndryl As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise- 4 years of experience in As400/iSeries Batch Operations
- Experience with scheduling software, reporting, and logging
- Proficient with Operating Systems
- Experience with Troubleshooting, Backup/Recovery and Basic Networking
- Required Technical and Professional Expertise
- Strong experience in Mainframe Operations, Batch Processing, Console Operations, and Infrastructure Support.
- Experience with ITSM/Remedy ticketing systems and incident management processes.
- Strong understanding of SLA management and operational governance.
- Proven ability to lead Sev1/Sev2 incident management and SWAT calls.
- Excellent customer communication and stakeholder management skills.
- Strong documentation and reporting capabilities.
- Experience managing operations teams in a 24x7 production support environment.
- Knowledge of Mainframe technologies, iSeries operations, and enterprise infrastructure support.
Preferred Technical and Professional Experience- Proficient with Operating Systems (Windows or Mac)
- Preferred Technical and Professional Experience
- Experience supporting financial services or enterprise production environments.
- Familiarity with QMX, SharePoint, IPC tools, VDI environments, and operational governance processes.
- Experience presenting operational reviews and RCA findings to senior leadership.
- Leadership experience managing geographically distributed teams.
- Experience with Troubleshooting, Backup/Recovery and Basic Networking
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
