Join the Consumer & Community Banking Operations Communications team as the primary communications partner and strategic counselor to the Head of Regulatory Operations. You will independently develop communications strategies, shape executive messaging and manage high-profile leadership engagements that help employees understand business priorities, organizational changes and strategic initiatives.
As a Communications Senior Associate within Consumer & Community Banking you will be the primary communications partner and strategic counselor to the Head of Regulatory Operations and provide strategic communications support for priority Employee Journey initiatives across Consumer Community Banking Operations, based on evolving business needs. Working closely with Human Resources, Communications, program teams and business partners, you will help bring initiatives related to career mobility, onboarding, learning and development, recognition, employee listening, engagement and culture to employees across Operations. In this role you will combine strategic thinking, exceptional writing and executive presence with strong stakeholder management, organization and judgment. You should be equally comfortable counseling a senior executive, coordinating across multiple partners and developing clear, engaging communications for a large and diverse workforce, particularly frontline Operations employees.
Job responsibilities - Own the communications relationship with the Head of Regulatory Operations, serving as a trusted strategic counselor and proactively identifying opportunities, risks and recommendations.
- Develop executive messaging, talking points, presentations, briefings, organizational announcements, video scripts and other leadership communications.
- Lead communications for town halls, leadership meetings, offsites, conferences, site visits and other employee and leadership engagements.
- Translate complex business priorities, organizational changes and regulatory or operational initiatives into clear, audience-first communications.
- Build compelling executive narratives that connect strategy, business priorities and the employee experience; support executive visibility across internal and external channels, including social media, with appropriate communications partners.
- Provide strategic communications support for priority Employee Journey initiatives based on evolving business needs; partner across Human Resources, Communications, program teams and the business to align strategies, stakeholders, workstreams and deliverables.
- Demonstrate strong stakeholder/partner management and organizational skills.
- Develop employee and leader communications that make programs, resources and opportunities clear, relevant and actionable.
- Bring fresh ideas for reaching frontline and geographically dispersed employees through modern channels, formats and storytelling.
- Use communications data and employee feedback to assess effectiveness and improve future approaches.
- Use AI-enabled tools and emerging technologies appropriately to improve content, creativity and communications effectiveness;manage multiple priorities with strong organization, attention to detail and follow-through, while contributing to the broader Communications team.
Required Qualifications, Capabilities, and Skills: - 5+ years of communications experience in a large, complex or matrixed organization.
- Bachelor's degree in communications, journalism, public relations or a related field.
- Exceptional writing, editing, proofreading and storytelling skills, with the ability to make complex information clear and engaging.
- Experience independently developing communications strategies and managing programs from planning through execution.
- Demonstrated ability to counsel senior leaders, exercise sound judgment and build trusted client relationships.
- Strong stakeholder management skills, with the ability to build alignment and navigate competing priorities across teams.
- Strong presentation, project management and organizational skills, including managing multiple workstreams and deadlines.
- A proactive, resourceful and collaborative approach, with the flexibility to thrive in a fast-paced environment.
- Proficiency in Microsoft Copilot, Word, PowerPoint, Excel and Teams.
- Interest in modern communications channels, digital storytelling and evolving communications technologies.
- Ability to travel domestically as needed.
Preferred Qualifications, Capabilities, and Skills: - Financial services or other highly regulated industry experience.
- Experience supporting executive communications and advising senior leaders; experience communicating with frontline or geographically dispersed employee populations.
- Experience with employee engagement, culture, change communications or employee experience programs; experience using communications metrics and employee feedback to inform strategy.
- Familiarity with AI-enabled communications tools and large language models; experience with Canva, Photoshop or Adobe Creative Suite.
- Experience using communications metrics and employee feedback to inform strategy.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
