As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.
Job Responsibilities - Provide excellent customer service via email and phone at 1st and 2nd level response
- Escalate unresolved issues to 2nd and 3rd line support teams
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
- Maintaining contact with customers throughout the ticket life cycle
- Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Required Qualifications, Capabilities and Skills:- Fluent in Danish and other European languages.
- Excellent Customer Service skills in telephone and email etiquette
- Strong problem solving skills.
- Client focus, interpersonal skills and ability to network
- Proactivity and Continuous Improvement mindset.
- Maintains highest level of technical skill in field of expertise.
- This position requires a high degree of discretion and judgement.
- Passion for learning new things every day and a continuous improvement mindset
- Willingness to be flexible, this is a Monday to Friday role with a fixed schedule. Occasional flexibility may be required on an exceptional basis to support business needs. The team typically works on local bank holidays in line with operational coverage requirements.
Preferred Qualifications, Capabilities and Skills:- University degree in Economics, Finance or equivalent work experience desired.
- Experience in Customer Service role, preferably in the Financial Services or Software industry.
- Experience with Contact Center solutions
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
