Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Corporate Technology, Identity and Access Management, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will partner with engineering, cybersecurity, risk, and customer teams to deliver scalable solutions that address complex security challenges and enable business outcomes. You will translate needs into clear product direction, prioritize investments using data and customer feedback, and drive adoption through effective change management. You will help modernize privileged access patterns while maintaining a strong focus on operational excellence and control alignment.
Job responsibilities - Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Define and communicate product strategy, roadmap, and measurable outcomes for Privileged Access Management capabilities
- Drive modernization of privileged access patterns through just-in-time access, passwordless approaches, and least-privilege controls to improve security and user experience
- Partner with engineering and architecture to translate customer needs into well-defined requirements, integrations, and platform capabilities
- Manage delivery plans, timelines, cross-functional dependencies, and risk mitigation to meet commitments and reduce delivery friction
- Lead onboarding, communications, and change management to increase adoption and sustained, effective use of privileged access services
- Analyze adoption metrics, operational data, and customer feedback to identify trends and inform prioritization and investment decisions
- Develop executive-ready reporting that provides visibility into adoption, operational health, delivery progress, and business outcomes
- Ensure product capabilities align to enterprise risk and control expectations while prioritizing customer success and reliability
Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Formal training or certification on product engineering concepts and 5+ years applied experience
- 5+ years of experience delivering cybersecurity, Identity and Access Management, Privileged Access Management, platform, or enterprise technology products in partnership with engineering teams
- Deep knowledge of Privileged Access Management principles, controls, and security best practices, including auditability and least privilege
- Hands-on experience in one or more Privileged Access Management domains such as just-in-time access, role-based access control, credential vaulting, secrets management, or privileged session management
- Experience defining product requirements for APIs, integrations, and technical solutions for enterprise security platforms
- Demonstrated ability to lead cross-functional initiatives and influence stakeholders across engineering, cybersecurity, risk, compliance, and operations
- Strong analytical, problem-solving, and communication skills, with the ability to define success metrics, measure outcomes using data, produce clear executive updates, and drive stakeholder alignment
Preferred qualifications, capabilities, and skills - Proficient knowledge of the product development life cycle, design, and data analytics
- Experience with cloud-based identity and privileged access architectures across Amazon Web Services, Microsoft Azure, or Google Cloud Platform
- Familiarity with modern access management patterns, including Zero Trust and workload or machine identity
- Experience using analytics, visualization, and reporting tools to guide product decisions and adoption strategies
- Knowledge of DevSecOps practices, automation, resiliency concepts, and modern software delivery principles
- Experience using AI-powered tools to improve discovery, requirements definition, roadmap planning, and stakeholder communications and identities across hybrid and cloud environments.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
