We are seeking an experienced technology leader to provide strategic direction and end-to-end accountability for the stability, resiliency, governance, and supportability of a complex, business-critical technology estate.
The successful candidate will lead a multi-location organization of managers and engineers, represent RPE in senior executive and regulatory forums, and act as a hands-on, senior point of escalation for Operations Technology teams globally during high-severity incidents and significant business events. This role demands a balance of technical depth, direct incident leadership, operational discipline, executive-level communication, and proven people leadership within a demanding, highly regulated environment.
What you'll do in the role - Hands-on incident management - Take direct, hands-on ownership of major and high-severity incidents, leading technical bridges, coordinating cross-functional resolution efforts, and driving incidents through to restoration, root-cause analysis, and preventative follow-up.
- Global escalation point - Serve as a senior point of escalation for Operations Technology teams across the globe, providing leadership, decision-making, and technical direction during business-critical events regardless of region or time zone.
- Leadership & governance - Provide leadership, governance, and strategic oversight across production management and operational support functions, setting standards and direction for multiple teams and managers across regions.
- Stability & resilience - Ensure the stability, resilience, and regulatory readiness of platforms that support key business and operational processes, embedding a stability-first, SRE-aligned operating model.
- Operational risk & control - Ensure effective execution of the Firm's operational risk and control framework, including change governance, production readiness, and readiness-for-business controls for new application onboarding.
- Business alignment - Align operational priorities with business objectives, partnering with engineering, product, and business leadership to strengthen service resilience and service quality.
- Regulatory readiness - Ensure operational practices meet regulatory expectations, representing RPE in steering committees, working groups, and control-verification activities.
- Continuous improvement - Drive long-term technology and operational improvements across incident and problem management, observability, monitoring, resiliency planning, automation, and toil reduction.
- Post-incident discipline - Own post-incident reviews and problem management, ensuring lessons learned are captured, remediation is tracked to closure, and recurring issues are systematically eliminated.
- People leadership - Build, mentor, and scale high-performing, geographically distributed teams; foster a strong one-team culture, succession planning, and reduction of key-person risk.
- Stakeholder engagement - Build and maintain relationships with senior business, product, engineering, infrastructure, vendor, and regulatory stakeholders across the region and globally.
- Operating model - Lead the evolution of the support operating model (including insourcing and follow-the-sun coverage), ensuring consistent workflows, controls, and standards across locations and time zones. Bachelor's degree in Computer Science, Engineering, or a related field.
- Extensive experience (typically 15+ years) in production engineering, production management, or reliability engineering, including significant leadership at a senior level within financial services or a comparable regulated environment.
- Proven, hands-on incident management experience, including leading technical bridges and coordinating global resolution efforts for high-severity, business-critical incidents.
- Proven experience leading multiple teams and managers across regions, with strong people-management, organizational-scaling, and talent-development capability.
- Demonstrated ownership of mission-critical, revenue-impacting platforms, with end-to-end accountability for stability, resiliency, and supportability.
- Deep command of ITIL production management disciplines - incident, problem, change, and event/monitoring management.
- Strong grasp of operational risk and control frameworks, change governance, and regulatory compliance obligations.
- Exceptional, confident communicator, able to operate under high pressure and engage credibly with executive management and senior business stakeholders.
- Sound technical foundation across UNIX/Linux, scripting (e.g., Python, Shell), relational databases (e.g., DB2, Sybase, SQL, Snowflake), distributed and cloud platforms, enabling direct participation in troubleshooting and diagnosis.
- Flexibility to provide senior escalation coverage across a follow-the-sun model, including out-of-hours support for significant events.
Desired skills - Experience supporting financial industry systems across trading, operations, banking, or reporting platforms.
- Familiarity with the regulatory landscape across the whole of Asia (including the HKMA and MAS, as well as bodies such as the JFSA in Japan, ASIC in Australia, the SFC in Hong Kong, the SEBI in India, and other regional authorities) and globally across the US (e.g., SEC, FINRA, CFTC, Federal Reserve, OCC), the UK (e.g., FCA, PRA/Bank of England), and the EU (e.g., ESMA and relevant national competent authorities), together with the associated control and resiliency requirements each imposes.
- Experience driving reliability engineering, automation, and observability programs (e.g., Datadog, Grafana, OTEL, Apica, UiPath) and AI-enabled operational tooling.
- Track record of delivering complex organizational transitions - insourcing, vendor migrations, and operating-model transformation - with strong controls and minimal business disruption.
- Knowledge of SDLC and Agile practices, and experience embedding supportability and control requirements from inception. Bachelor's degree in Computer Science, Engineering, or a related field.
- Extensive experience (typically 15+ years) in production engineering, production management, or reliability engineering, including significant leadership at a senior level within financial services or a comparable regulated environment.
- Proven, hands-on incident management experience, including leading technical bridges and coordinating global resolution efforts for high-severity, business-critical incidents.
- Proven experience leading multiple teams and managers across regions, with strong people-management, organizational-scaling, and talent-development capability.
- Demonstrated ownership of mission-critical, revenue-impacting platforms, with end-to-end accountability for stability, resiliency, and supportability.
- Deep command of ITIL production management disciplines - incident, problem, change, and event/monitoring management.
- Strong grasp of operational risk and control frameworks, change governance, and regulatory compliance obligations.
- Exceptional, confident communicator, able to operate under high pressure and engage credibly with executive management and senior business stakeholders.
- Sound technical foundation across UNIX/Linux, scripting (e.g., Python, Shell), relational databases (e.g., DB2, Sybase, SQL, Snow
WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo .
