Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour RoleAs a Unified Systems Operator at Kyndryl, you will play a critical role in monitoring, controlling, and maintaining cutting-edge systems across our expansive infrastructure environment. Operating in a fast-paced setting with agility and a strong sense of urgency, you will ensure seamless, uninterrupted operations by proactively identifying and resolving technical challenges before they impact performance.
Beyond day-to-day system stability, you will act as a trusted advisor to our customers-collaborating directly with them and diverse internal technical teams to understand business needs, optimize resource utilization, and deliver innovative solutions. By combining a detail-oriented mindset with proactive operational rigor, you will help shape resilient IT environments and drive lasting customer success.
What You Will Do- Monitor, control, and maintain mission-critical systems across complex, large-scale infrastructure environments to ensure optimal availability and performance.
- Validate system events and alerts in real time, applying a proactive approach to identify anomalies and prevent service disruptions.
- Execute routine and preventative maintenance tasks to uphold system health, reliability, and operational compliance.
- Manage and oversee batch operations, ensuring scheduled jobs run accurately and troubleshooting failures promptly.
- Escalate potential outages and abnormal system situations rapidly, coordinating with specialized support teams to accelerate incident resolution.
- Collaborate with cross-functional technical teams and specialists on infrastructure projects, deployments, and continuous service improvements.
- Partner directly with customers to understand their operational needs, acting as a trusted advisor by providing actionable insights on best practices and resource utilization.
Your Future at KyndrylBecoming a Unified Systems Operator at Kyndryl is an excellent gateway to many different career paths. You'll build a well-rounded skillset while gaining industry-recognized professional certifications and qualifications. Whether you envision your career progressing vertically in the technical specialist domain as a Technical Leader, or evolving horizontally into other specialized roles such as an Architect or Systems Reliability Engineer, Kyndryl offers diverse opportunities tailored to your ambitions.
Who You AreWho You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience- In-depth knowledge of Windows and Linux operating systems, including system administration and troubleshooting fundamentals.
- Hands-on experience or solid technical knowledge of batch operations and job scheduling workflows.
- Demonstrated experience monitoring infrastructure events, validating alerts, and executing preventative maintenance in fast-paced environments.
- Strong analytical and detail-oriented problem-solving skills with the agility and sense of urgency required to manage critical incidents.
- Ability to communicate effectively, both verbally and in writing, when collaborating with internal technical teams and advising customers.
Preferred Skills and Experience- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Windows Server certification (or equivalent enterprise OS certification).
- Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
