JOB OVERVIEW:This position will be responsible for managing the day-to-day activities of key existing national and regional multi-site dialysis corporate accounts. This role will be providing a variety of sales operational activities in line with the dialysis strategic plan, customer agreements and to drive customer satisfaction. Assists customers both corporately and individually at the facility level with various aspects of account support and maintenance including ordering, product information, pricing, inventory activities, project management and customer service-related issues.
KEY RESPONSIBILITIES: - Responsible for corporate relationship with mid-level management and teams within assigned key dialysis accounts. Promotes initiatives that optimize key metrics that positively impact company profitability.
- Responsible for responding to day-to-day inquiries regarding products, potential alternative products, pricing, specific purchase orders/deliveries, special orders, new clinic development and customer service-related issues. Assists in resolving escalated customer service issues/requests and supports the customer service team as required.
- Daily liaison with internal teammates to provide pertinent information and communicate situational directives.
- Produces and analyzes reports on a routine and ad hoc basis on sales, trending, product demand, order efficiency, cost and price changes.
- Assists in daily inventory monitoring and backorder management. Communicates both internally and externally around inventory and backorder management. Oversees product forecasting, product transitions, regulatory issues, product issues and works with closely with inventory management team on needs of key accounts.
- Provides product related support including supplier relations, product inquiries, creates sell sheets and researches alternate items when needed.
- Assists with contract linkage, pricing and sales plan reviews and other operations functions.
- Responds to customer's concern in a timely fashion, takes appropriate actions to ensure customer issues/opportunities are communicated to appropriate personnel.
- Manages multiple customer projects at any given time.
- Attends all meetings and participates in all training programs as required.
- Participates in special projects and performs other duties as required.
SPECIFIC KNOWLEDGE & SKILLS: - Understanding of healthcare industry trends and multi-site operations
- Demonstrate ability to provide support on account strategy plans
GENERAL SKILLS & COMPETENCIES: - Good understanding of industry practices
- Proficient with tools, systems, and procedures
- Basic planning/organizational skills and techniques
- Good decision making, analysis and problem solving skills with ability to multi-task
- Good verbal and written communication skills
- Good presentation and public speaking skills
- Good interpersonal skills
- Basic conflict resolution skills
- Developing professional credibility
MINIMUM WORK EXPERIENCE: Typically 2 to 4 or more years of increasing responsibility in terms of any applicable professional experience.
PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline.
TRAVEL / PHYSICAL DEMANDS:Travel typically less than 10%. Office environment. No special physical demands required.
The posted range for this position is $65,000 - $101,708 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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