2 jobs for "Sr. Customer Quality Specialist"

Advanced Billing Specialist/Sr Billing- EB Ops

At The Hartford - Remote / Flexible

Posted on Nov 10

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Product Manager, Eligibility & Coverage

At Experian - Remote / Flexible

Posted on Nov 9

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The Hartford

Advanced Billing Specialist/Sr Billing- EB Ops

Remote / Flexible$55,467 – $90,133Posted today

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Advanced Billing Specialist - OB08JE

Sr Bill Serv Anl SpecBill - OB09HN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Advanced Billing Specialist- Employee Benefits IFB New Business

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

The Advanced Billing Specialist role reports into Employee Benefits Operations IFB New Business Team. This position is externally facing and accountable for providing our customers with excellent customer service within our File Billing Team function. The ideal candidate will be responsible for accurately producing and processing customer bills while working on file feeds in fixed width, pipe delimited, Excel and XML format. They will be responsible for providing a high level of customer service to our customers regarding their initial bills. This individual must deliver a consistent high-quality customer experience by effectively communicating with customers and vendors on initial and ongoing file feed billing data needs and expectations.

RESPONSIBILITIES

Manage complex and/or high visibility book of cases, analyze and research questions and/or issues associated with those cases, and recommends appropriate measures to resolve.

Communicate timely with the customer and internal departments to ensure discrepancies are reconciled timely and accurately and to answer billing related inquiries.

Partner closely with external Vendors, customer and key internal business partners to update file feeds as needed and proactively communicate ongoing file billing expectations.

Leads and participates in broker/customer meetings to find solutions to customer issues and problems, as well as and negotiate with tact and diplomacy to find a solution that is win-win.

Identifies and independently works with appropriate resources to address any upstream/downstream impact from process changes/modifications.

Ability to successfully project manage new billing file implementations requiring key actions from multiple areas over a 60 to 120 day window to ensure timely delivery of the bill.

Comparing data received from the file, against what is reflecting in our system to determine the accuracy of first-bill

QUALIFICATIONS

Advanced knowledge of Enrollment and Eligibility Rules related to group life and disability insurance products required.

Advanced Excel skills: v-look ups, pivot tables, creating formulas, macros etc. required. Must be able to demonstrate expert ability in the above excel functions. Ability to leverage Excel skills to compare and find discrepancies between large amounts of data.

Advanced knowledge of Employee Benefits products required.

List Bill, File Feed Billing, Premium, or Audit experience within a group life and disability insurance environment strongly preferred.

Ability to resolve complex inquiries with proven history of independently driving customer resolutions.

Prior billing reconciliation from within an Employee Benefits position preferred.

Advanced written and verbal communication skills, including billing/accounting relaying messages in customer-friendly terms.

Advanced analytical skills and problem solving.

Ability to effectively lead external calls with multiple audiences and drive call to desired resolution.

Demonstrated ability to learn new systems and skills quickly.

Comfortable working in ambiguity.

Ability to prioritize multiple projects that may be in different stages.

Advanced project management experience.

Demonstrated curiosity for emerging technologies, including AI-enabled tools, and experience applying them to support team initiatives, improve processes, or enhance productivity is a plus

This opportunity will be hired as Advanced or Sr depending on experience

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$55,467- $90,133
The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About The Hartford

We focus on innovation, inclusion, equity and flexibility – and are committed to giving our employees what they need to achieve amazing things.

Size: 10,000+ employees
Industry: Insurance

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