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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What You'll Be Doing & Why It MattersThe Slack Acceleration Hub Product Architect is a strategic technical leader responsible for guiding enterprise customers through the successful design, deployment, integration, and adoption of Slack across complex organizational environments. This role combines deep technical expertise with executive-level consulting, helping some of the world's largest organizations transform how teams communicate, collaborate, and operate.
As a key member of the Professional Services organization, the Slack Acceleration Hub Architect partners closely with customer stakeholders, Sales, Success, Architects, and Product teams to architect scalable Slack solutions that align with business goals, security standards, and enterprise technology ecosystems.
This role is ideal for a consultative technology leader who thrives at the intersection of enterprise architecture, collaboration strategy, systems integration, and customer transformation.
Core Responsibilities & ScopeEnterprise Solution Strategy & Technical Leadership
- Lead strategic technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance requirements, and enterprise architecture.
- Design scalable Slack deployment strategies that support enterprise-wide adoption, operational efficiency, and long-term business growth.
- Translate complex technical and business requirements into tailored Slack solutions focused on usability, flexibility, security, and adoption.
- Serve as a trusted advisor to both technical and executive stakeholders throughout the customer lifecycle.
Architecture, Integration & Platform Enablement
- Architect enterprise-grade Slack environments including:
- Workspace strategy
- User provisioning and lifecycle management
- Authentication and identity management
- Security controls and governance
- Permissions and administrative settings
- Bots, workflows, and custom integrations
- Advise customers on the implementation of Slack APIs, developer frameworks, and integration best practices.
- Ensure seamless interoperability with enterprise systems and SaaS platforms including GitHub, Jira, Workday, Google Workspace, identity providers, eDiscovery platforms, and DLP solutions.
- Remove technical barriers to large-scale deployment and organization-wide software distribution.
- Support the customization of client applications and automation workflows to optimize user experience and business productivity.
Customer Engagement & Advisory Excellence
- Facilitate customer-facing workshops that align technical execution with business transformation objectives.
- Present complex technical concepts in a clear and compelling way to diverse audiences ranging from developers and architects to business leaders and executives.
- Partner with customers to scope, validate, and refine solutions for unique enterprise use cases.
- Act as a strategic advisor throughout implementation, ensuring alignment between customer expectations, technical execution, and adoption goals.
- Collaborate cross-functionally with Sales, Success, Consultants, System Integrators, and Product teams to drive successful outcomes.
Delivery & Organizational Impact
- Maintain strong billable utilization while delivering high-quality customer engagements.
- Lead and influence complex technical initiatives across multiple stakeholder groups and enterprise environments.
- Build deep expertise in Slack's platform capabilities and broader enterprise architecture technologies.
- Contribute feedback and implementation insights to Salesforce and Slack product teams to enhance future platform capabilities.
- Support the evolution of technical methodologies, deployment frameworks, and best practices across Professional Services.
Minimum Requirements- Strong experience in consulting, professional services, solutions engineering, or technical customer-facing roles.
- Experience leading and delivering technical implementation projects within enterprise environments.
- Hands-on proficiency with at least one object-oriented programming language such as Java, JavaScript, Node.js, or Python.
- Experience working with APIs, integrations, automation, and data exchange technologies.
- Demonstrated ability to scope, define, and manage technical workstreams and customer solutions.
- Strong understanding of enterprise architecture, SaaS ecosystems, security, and identity management concepts.
- Experience collaborating with Sales, Customer Success, Consultants, and System Integrators.
- Exceptional written, verbal, and presentation communication skills.
Preferred Qualifications- Strong consultative mindset with a passion for customer transformation.
- Ability to communicate equally well with developers, architects, executives, and end users.
- Strategic thinker with both technical depth and business acumen.
- Highly collaborative and effective within cross-functional and matrixed environments.
- Curious, adaptable, and passionate about emerging collaboration technologies.
- Calm and solution-oriented when navigating technical complexity or organizational change.
Why This Role MattersSuccessful Acceleration Hub Architects:
- Build trusted relationships with enterprise customers and technical stakeholders.
- Design secure, scalable collaboration environments that drive measurable business value.
- Translate complex technical ecosystems into streamlined, user-centric Slack experiences.
- Enable rapid adoption by removing friction from deployment and integration processes.
- Confidently lead strategic technical conversations across both business and IT audiences.
- Deliver enterprise implementations that balance governance, security, flexibility, and innovation.
Our Architects play a critical role in helping organizations modernize collaboration, improve operational efficiency, and unlock the full value of Slack within the enterprise. By combining technical expertise, strategic advisory capabilities, and customer-centric leadership, this role directly impacts adoption success, enterprise transformation, and long-term customer growth.
This is more than a technical consulting role - it is an opportunity to shape how modern enterprises communicate, collaborate, and innovate at scale.
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Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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