5 jobs for "Senior Systems Services and Support Analyst - ITSM Change Management"

Infosys is seeking a Senior Consultant PLM Teamcenter experienced AMS specialist. Your role is to provide application support, system maintenance and monitoring of PLM Teamcenter, troubleshoot the issues and contribute to their resolutions. You should have strong knowledge of Teamcenter architecture, workflows, and customization, with hands-on experience in troubleshooting, incident management, and continuous improvement within an AMS environment.

Required Qualifications:
Candidate can be located anywhere in the US. This position will require travel to project locations.
Bachelor's degree or foreign equivalent required from an accredited institutionin Mechanical / Computer Science/ Information Systems Management or related field required. . Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Minimum 4 years of experience in Teamcenter AMS or PLM support role and hands on experience in RAC, AWC
Strong knowledge of Teamcenter architecture, modules, and configurations
Strong expertise in Teamcenter AMS, including incident management, problem management, and change management.
Strong experience on Teamcenter modules like Workflows, Organization, Structure Manager, My Teamcenter, AWC
Good development for enhancement with hands-on on ITK, Rich client customization, AWC configuration and customization
Proficient in Teamcenter customization using ITK, SOA services, BMIDE, and workflows.
Experience with Teamcenter integrations to CAD (e.g., NX) and Non-CAD (e.g., T4S, TCRA, T4EA, TCSC)
Good understanding of PLM concepts, data models, and BOM management.
Solid knowledge of Unix/Linux and Windows Teamcenter client environments (Both RAC, AWC)
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and interpersonal skills to interact with global teams and stakeholders.
Ability to work independently and as part of a cross-functional team.
Handle client escalations
Team Management, prepare status reports, ticket analysis, track SLA's and KPI
Candidates must be willing to work in rotational shifts, as the role involves 24/7 support coverage.

In order to comply with legal requirements, this role is limited to "U.S. persons" as defined by 22 C.F.R. §120.15.U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.

Preferred Qualifications:
Experience with My Teamcenter, PLM workflows, BOM management, change management, Part Management is a plus
Experience with Siemens Teamcenter Rich Client, Active Workspace administration and configuration.
Exposure to Agile and DevOps methodologies in AMS context

The job entails sitting as well as working at a computer for extended periods of time.Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Estimated annual compensation range for this role will be as follows:
In CA/ WA/NY/CO/MD/IL/MN/NJ: $73,000 to $102,200
In Washington, DC: $66,500 to $100,300

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:-
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Infosys

https://www.infosys.com

Size: 10,000+ employees
Industry: Consulting

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