Shape how customers discover, use, and value rewards and loyalty experiences. In this role, you will partner across business and technology teams to define needs, identify opportunities, and deliver solutions that improve outcomes. You will bring an ownership mindset, driving clarity, aligning stakeholders, and moving work from concept through execution. If you enjoy solving complex problems in a fast-moving environment, this role offers meaningful ownership and visibility.
Job summaryAs a Senior Product Associate in Rewards and loyalty, you will lead cross-functional delivery for a rewards and loyalty product area from requirements through implementation. You will translate business and operational needs into clear delivery plans and support agile execution. You will help identify opportunities, solve complex problems, and align stakeholders around customer and business needs. You will communicate progress, risks, recommendations, and decisions to stakeholders and senior leadership.
Job responsibilities- Develop subject matter expertise in the rewards and loyalty user experience and assigned product area
- Partner with business and technology stakeholders to analyze processes and define business and operational requirements
- Coordinate solution delivery and implementation across the product development lifecycle
- Identify opportunities, risks, and process improvements and provide recommendations to improve customer experience and delivery outcomes
- Drive clarity through ambiguity by coordinating stakeholders and supporting timely decision-making
- Support agile delivery by ensuring epics and stories are clearly defined with specific acceptance criteria and by helping remove blockers
- Maintain key delivery artifacts, including plans, metrics, risks/issues, and decision logs
- Coordinate user testing, including planning, execution, and documentation of outcomes
- Communicate project needs, progress, risks, business challenges, and recommendations across stakeholder forums, including senior leadership
Required qualifications, capabilities and skills- 3 years of product management experience or closely related experience
- Experience delivering cross-functional initiatives in fast-paced environments
- Ability to work through ambiguity, prioritize competing needs, and communicate decisions and trade-offs to varied audiences
- Experience solving complex problems and driving initiatives to completion
- Experience partnering across a matrixed organization to drive alignment and outcomes
- Ability to independently identify issues, recommend solutions, and drive work to completion
- Written and verbal communication skills, including presenting status, risks, recommendations, and decisions to cross-functional stakeholders
- Experience with agile product development practices
- Experience using common productivity and collaboration tools (for example, presentation and spreadsheet software, work tracking tools, and documentation tools)
- Bachelor's degree
Preferred qualifications, capabilities and skills- Experience supporting rewards, loyalty, or customer engagement products
- Experience coordinating user testing and translating outcomes into actionable delivery improvements
- Experience documenting end-to-end delivery artifacts (for example, metrics, risks/issues, decision logs, and delivery plans)
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
