The
Deal Desk Manager will report to the Deal Desk Director and manage a team of Senior Analysts supporting Cornerstone's Global Sales organization. This role serves as a primary point of contact for the global Sales team, providing guidance on quote generation, deal structuring, pricing, policy adherence, and compliance. As a member of the broader Deal Desk organization, you will contribute to business scalability through process improvement, policy standardization, operational excellence, and cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, acts with urgency, and effectively manages competing priorities and tight deadlines.
In this role you will..- Manage the Deal Desk day to day function and assist the Sales org with Deal structuring, Quoting and Pricing, Special Terms and Exception Approvals Management
- Foster relationships with direct reports, sales leaders and their respective teams
- Develop a feedback loop with Sales and provide on-going recommendations regarding the improvement of policies and process
- Develop and lead a team of talented, smart individuals dedicated to improving/creating the greatest experience for our internal Sales, Finance, & Legal teams
- Work with the Director to continuously improve team engagement
- Continuous review of deal progression and collaboration with colleagues to ensure optimal deal cycle times
- Review Sales-proposed quotes, provide feedback and coaching to both Sales and analysts, ensure compliance with published sales and business policies, and approve or reject/escalate quotes as needed based on policy and business judgement
- Challenge legacy policies and procedures that complicate the Order to Cash process
- Participate in deal review and strategy discussions with sales teams and internal stakeholders, providing guidance on policy interpretation, deal structuring options, pricing considerations, and approval requirements.
- Manage ServiceNow incoming ticket queues and provide analysis on ticket trends
- Identify deal trends and drive efforts to categorize historical contracting and deal structuring trends based on sales segment or industry vertical
- Maintain deep knowledge of product offerings, roadmap updates, and release changes to effectively support deal structuring, pricing decisions, quoting guidance, and sales enablement.
- Manage Deal Desk approval queue, ensuring deals are reviewed timely
You've got what it takes if you have..- Bachelor's degree or equivalent experience
- 3-5 years of experience in a Deal Desk, Revenue Operations, Sales Operations, or similar commercial support function
- Previous people management experience, including coaching, developing, and leading high-performing teams
- Demonstrated ability to work with urgency, manage competing priorities, and meet tight deadlines in a fast-paced environment
- Strong Leadership Skills
- Communication needs to be clear and able to articulate (Proficient in English)
- Proficiency with Salesforce Quoting, & CPQ, Apptus CPQ and DocuSign CLM tools (ale to trouble shoot issues review resources before seeking assistance(
- Intermediate / advanced skills in MS Excel (VLOOKUP & Pivot Charts a must)
- Strong PowerPoint and Presentation Skills
- A selfless team player mentality
- An ability to be flexible and adaptable in a changing environment
- A strong aptitude to learn new things easily
- Highly organized with the ability to multi-task & handle multiple deadlines simultaneously
- Precise attention to detail
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Consideration for privacy and security obligations
