Position SummaryBring your experience in accounts receivable disputes and deduction resolution to Deloitte's Project Talent Model. As a Consultant within Managed Services, you will support dispute resolution activities, help improve cash recovery outcomes, and contribute to process improvements that strengthen finance operations. This role offers the opportunity to work in a collaborative delivery environment with limited travel and a focus on operational excellence.
Work you'll doYou will be responsible for supporting dispute resolution activities, analyzing deduction trends, and helping improve accounts receivable performance.
- Manage an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees
- Conduct deep-dive research and validate disputes using enterprise resource planning systems, customer portals, proof of delivery, and supporting documentation
- Communicate with customers and cross-functional stakeholders to gather information, challenge invalid claims, and drive timely resolution
- Maintain complete dispute case files to support audit readiness and consistent decisioning
- Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial
- Process approved credits and support recovery efforts for invalid deductions with complete and accurate documentation
- Track dispute trends, identify root causes, and support process improvements that reduce recurring deductions and improve workflow efficiency
- Coach analysts on investigation methods, documentation standards, prioritization, and customer communications
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The teamThe Enterprise Performance Portfolio helps clients improve the value they realize from investments in finance, supply chain, and information technology operations. By connecting strategy, process design, technology enablement, and operate services, the team helps organizations address complex business challenges and improve day-to-day performance. As clients continue to evolve their digital operations, this team plays an important role in helping them strengthen how they serve customers, suppliers, and other stakeholders. This section is based on the source posting's Enterprise Performance Portfolio description .
QualificationsRequired:
- Bachelor's degree or equivalent experience
- 3+ years of experience in accounts receivable, dispute management, deduction management, or financial analysis
- Strong proficiency using an enterprise resource planning system, such as SAP, Oracle, or NetSuite
- Advanced skills in Microsoft Excel for analysis, tracking, and reporting
- Ability to work in or relocate to the Lake Mary, Florida area
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Candidates must be at least 18 years of age at the time of employment.
Preferred:
- Experience investigating customer deductions, short payments, pricing discrepancies, or shipping errors
- Experience compiling documentation to support credit approval or deduction denial
- Experience working with cross-functional teams such as Sales, Customer Service, Collections, or process teams
- Experience identifying dispute trends and root causes through reporting or data analysis
- Experience supporting process improvement initiatives in finance or order-to-cash operations
For individuals assigned and/or hired to work in Florida, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Florida and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $75,000 to $120,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 375043
Job ID 375043
