Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The community you will join:
Airbnb is seeking Sales Development Interns to join the EMEA Services team in Italy for a 6-12-month internship.
Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays. Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 280 cities, with new offerings and locations dropping regularly in the Airbnb app.
We’re seeking a dynamic and people-oriented person to be the frontline voice of Airbnb Services in EMEA.
The difference you will make:
As a field sales, you’ll work on projects that cover the following:
- Lead Generation: Identify potential leads sourcing through online research, community engagement and local networking.
- Cold outreach: connect with potential hosts through mails, cold callings as well as in-person visits.
- Sales Pitches: Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
- Onboarding: Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.
The intern experience:
As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:
- Collaborate with multiple team members to achieve project milestones
- Communicate with stakeholders across different teams to provide project updates
- Seek and provide feedback throughout the internship
- Actively participate in and contribute to the Airbnb Services Supply team and broader Airbnb community
Your expertise:
- Current master’s student (or recently graduated within the last year) in a top engineering or business school, with at least 3 years of studies completed.
- One first commercial experience in sales, partnerships, account management, or community engagement.
- Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
- A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
- Highly organized, with the ability to manage multiple conversations and leads across various platforms.
- Clear and positive communicator, both verbally and in writing, with an authentic voice.
- Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
- Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
- Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
- Based in Milan and deep local knowledge of the market and its service offerings.
- Native speaker of Italian and fluent in English (written and spoken).
- Work authorization for the country in which you are hired.
Your location:
Due to the nature of this position, the successful applicant will need to be based in Milan, Italy to be able to conduct their work. Interns can expect to spend half of their time at the office and half working remotely with exact dates as agreed upon by the hiring manager. Additional in-person attendance for team meetings or offsites may be required as needed. Please note we are unable to provide relocation or visa sponsorship for this position.
Our commitment to inclusion and belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Please submit all application materials in English.
How We'll Take Care of You:
The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for benefits and Employee Travel Credits.
Italy Annual Pay Range€20.000—€20.000 EUR
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
