Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour Role:As a SAP Payroll & SuccessFactors Functional Consultant, you will provide functional leadership, application support, troubleshooting, and enhancement services across SAP SuccessFactors and SAP ECC Payroll environments. You will work closely with business users, SAP technical teams, infrastructure teams, and third-party vendors to ensure stable payroll and HR operations, resolve complex issues, support system improvements, and drive continuous service excellence within a managed services environment. You will also act as a subject matter expert, supporting application modernization initiatives while ensuring business continuity and operational efficiency.
What Will You Do:- Provide Level 2 and Level 3 functional support for SAP SuccessFactors and SAP ECC Payroll applications, ensuring timely resolution of incidents, service requests, and production issues.
- Analyze, troubleshoot, and resolve functional, configuration, integration, payroll, and HR process-related issues while maintaining agreed service levels.
- Support application enhancements, configuration changes, testing activities, and functional improvements aligned with business requirements.
- Collaborate with business users, SAP teams, infrastructure teams, and third-party vendors to support payroll, employee lifecycle, HR operations, and related integrations.
- Lead root-cause analysis activities for critical production incidents and implement corrective and preventive actions to improve service stability.
- Perform functional reviews, testing, validation, and quality assurance of changes, enhancements, fixes, and project deliverables.
- Maintain accurate documentation within ServiceNow and other knowledge repositories while supporting knowledge transfer, operational readiness, and cross-training initiatives.
- Mentor team members, provide functional guidance, and contribute to service improvements, support optimization, and application modernization initiatives.
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience:- 7+ years of experience, including 4+ years of hands-on experience supporting SAP SuccessFactors and SAP ECC Payroll solutions in enterprise environments.
- Strong functional expertise in SAP SuccessFactors, SAP HCM, and SAP ECC Payroll, including support, configuration, troubleshooting, and business process analysis.
- Proven experience delivering Level 2 and Level 3 application support within managed services, AMS, or enterprise support environments.
- Strong understanding of Payroll, Human Resources, Employee Lifecycle Management, Organizational Management, Time Management, and related HR business processes.
- Experience supporting customized SAP environments, application integrations, interfaces, testing activities, deployments, and functional enhancements.
- Hands-on experience with ServiceNow, ITIL-based Incident Management, Problem Management, Change Management, and Service Request processes.
- Proven ability to perform root-cause analysis, stakeholder communication, issue resolution, documentation management, and operational support activities.
- SAP SuccessFactors certification, along with strong analytical, communication, collaboration, stakeholder management, and problem-solving skills.
Preferred Professional and Technical Expertise:- Experience supporting SAP S/4HANA, SAP HCM, and hybrid SAP environments integrating SuccessFactors with ECC Payroll systems.
- Experience working within manufacturing, metals, or industrial-sector organizations.
- Exposure to application modernization initiatives, enterprise integrations, DevSecOps practices, cloud-based SAP solutions, and automation technologies.
- Experience supporting enterprise SaaS applications such as SAP, Oracle Cloud ERP, PeopleSoft, Lawson, NetSuite, Unit4, or Oracle E-Business Suite.
- Relevant certifications in SAP SuccessFactors, SAP HCM Payroll, ITIL, Agile, DevSecOps, or related SAP technologies preferred.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
