Description Under direct supervision, learns the technical aspects of various Commercial auto tasks and other supporting responsibilities of an UA II.
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This is a remote position. You will be required to go into the office twice a week if you reside within 50 miles of an office. Please note this policy is subject to change.Responsibilities:- Accurately enter required data into various systems (Compass, NMWB, iUW, Policy View, Property Workstation, CCO, @Work, etc.) to produce Policy Issuance, Endorsement, Premium Audit and Cancellation tasks while utilizing critical thinking skills to ensure accuracy and precision.
- Develop expertise in all necessary rules, coverages, forms, fill-ins and source materials related to Commercial Auto and Close Out tasks this team supports.
- Serve as a reliable and dependable primary point of contact and subject matter expert for offshore vendor support regarding all team tasks, consistently being available to promptly assist with vendor questions and needs.
- Train offshore vendors on systems, workflows, and procedures, providing clear explanations of processes and ongoing support as required daily.
- Collaborate regularly with other teams and departments on complex transactions.
- Respond to questions, conduct research, and resolve issues as needed.
- Navigate and utilize Form Zilla and the Knowledge Center to process work independently.
- Create and update procedures and job aids within the Knowledge Center to streamline workflows and improve ease of processing.
- Utilize good judgment, critical thinking, and the ability to respond quickly and accurately when evaluating and executing processes.
- Operate multiple systems simultaneously in a fast-paced, high-productivity environment, demonstrating strong attention to detail and accuracy.
Qualifications- Minimum of one year of experience in the Commercial Auto line of business.
- Strong proficiency with PC-based systems and applications, including Microsoft Office, Excel, Teams and other data management platforms.
- Excellent verbal, written, and reading communication skills.
- Reliable, dependable, and available to support vendor inquiries as needed.
- Experience in coaching and effectively communicating processes to offshore vendor teams.
- Strong critical thinking skills and sound judgment; able to assess processes and respond quickly and accurately.
About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
