As a Senior Account Coordinator, you'll help restaurant partners run smoothly and grow on Uber Eats. Working closely with Client Partners and Customer Success Managers, you'll coordinate merchant onboarding, campaign delivery, reporting and the operational tasks that keep our partnerships moving.
You'll take ownership of day-to-day delivery for your assigned accounts, spot issues early and work across teams to resolve them. Alongside keeping account information accurate, you'll use performance data to highlight opportunities and recommend practical improvements for our partners.
This role suits someone who enjoys organising complex work, investigating problems and following things through. You'll need to balance recurring responsibilities with changing partner needs, communicate clearly and know when to resolve an issue yourself or bring in the right team.
What you'll do
- Coordinate the onboarding of new restaurant locations, checking that setup is accurate and resolving issues that prevent partners from going live or accepting orders.
- Monitor operational performance across partner locations, identify recurring issues and work with the relevant teams to improve reliability and the customer experience.
- Set up and maintain agreed marketing campaigns, check that they launch correctly, and report on performance to Client Partners and Customer Success Managers.
- Analyse operational and marketing data to explain changes in account performance, identify risks and recommend clear next steps.
- Manage day-to-day partner queries, coordinating with support, operations, finance and other teams to resolve issues and keep stakeholders informed.
- Maintain accurate account records, contract information and activity tracking, and coordinate invoicing queries with the appropriate teams.
- Prepare reporting and materials for partner reviews, capture agreed actions and follow through with owners.
- Identify repetitive tasks and gaps in existing processes, recommending improvements that reduce errors and make account coordination more efficient.
How you'll spend your time
The balance will vary with partner needs, but typically:
- 40% - Operational support, merchant onboarding and location setup.
- 25% - Data analysis, reporting and identifying opportunities to improve partner performance.
- 20% - Partner communication and coordination across internal teams.
- 15% - Maintaining account records, contract information and related documentation.
What you'll have
- At least three years of relevant experience in account coordination, customer success, account management, sales operations or a similar role.
- Experience coordinating work across teams and taking responsibility for tasks through to completion.
- Confidence using Excel or Google Sheets to organise data, produce reports and explain what the numbers mean.
- Strong attention to detail when working with account information, campaign settings, reporting and documentation.
- Clear written and verbal communication, with the ability to explain issues and next steps to partners and internal teams.
- Sound judgement when prioritising competing requests, solving problems and escalating issues.
Bonus points for
- Experience supporting restaurant, retail, delivery or marketplace partners.
- Familiarity with Salesforce or a similar CRM.
- Experience coordinating campaigns, onboarding multiple locations or supporting larger partner accounts.
- Basic SQL skills or experience using reporting tools.
- Examples of improving a process, reducing manual work or turning account data into a practical recommendation.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
