17 jobs for "Program Lead, Airports & Venues CX"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Team
The Product Operations Team brings program ownership and functional execution together across the product lifecycle, from launch planning and revenue realization to responsible retirement. We partner across Product and the business so offerings are launched clearly, scaled safely, and supported with the right customer and field readiness.

About the Role
As an NPI Program Manager, you'll lead complex, cross-functional new product introduction programs for an assigned product suite. You'll shape the execution strategy, align teams around decisions and deliverables, and guide launch readiness from early assessment through activation. Your work will help UKG bring offerings to market with a clear story, prepared teams, and a foundation for customer adoption and revenue.
- Develop and lead the NPI execution strategy for complex, high-visibility programs, aligning scope, milestones, owners, dependencies, and success measures.
- Guide offerings through the NPI stages, preparing evidence-based recommendations and decisions for governance and leadership forums.
- Partner with Product, Engineering, technical program teams, Release Management, and business enablement functions to coordinate launch deliverables, including communications, webinars, release notes, and job aids.
- Identify cross-functional risks, resource constraints, and readiness gaps early; develop mitigation options and influence decision makers to resolve issues that could affect launch outcomes.
- Translate product capabilities and launch decisions into coordinated field and customer enablement that supports adoption, sales execution, and revenue realization.
- Track launch readiness and post-launch outcomes, sharing concise, actionable updates with stakeholders and recommending improvements to NPI practices and tools.
About You
Basic Qualifications
- Demonstrated expertise leading complex, cross-functional product, technology, or business programs from planning through launch or implementation.
- Ability to develop program strategy, navigate ambiguity, and independently determine methods and priorities to achieve broadly defined outcomes.
- Experience identifying significant risks and dependencies, developing practical options, and influencing stakeholders to reach decisions.
- Strong written and verbal communication skills, including experience presenting complex information and recommendations to senior stakeholders.
Preferred Qualifications
- Experience with new product introduction, commercialization, product operations, product launches, or release readiness in a B2B software environment.
- Familiarity with product lifecycle governance, stage-gate processes, launch scorecards, and cross-functional readiness planning.
- Experience coordinating sales, marketing, customer support, communications, finance, legal, or services readiness for product releases.
- Experience using program management and collaboration tools to manage milestones, risks, dependencies, and executive updates.

Company Overview:

UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens. That's why more than 80,000 organizations worldwide trust UKG to run their workforce - not just manage it. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $169,400 to $241,400. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

About UKG

Size: 10,000+ employees
Industry: Technology

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