JOB OVERVIEW:This position is responsible to assist in a range of sales related activities and customer support to help Henry Schein's sales representatives in the US Distribution Group, increase customer engagement, grow sales, increase territory sales, and close new opportunities. This role supports all Field Sales Consultants (FSC), Regional Managers (RM) and Regional Sales Managers (RSM) across the US, performing key responsibilities in accordance with best practices to ensure a streamlined consistent experience for our customers and TSMs. The Sales Resource Specialist position regularly calls customers within assigned territory, to inform about current promotional product offers and suggest new products and technologies, utilizing consultative sales techniques.
KEY RESPONSIBILITIES (Please include % of time for each responsibility)
: - Provides highest level of service for both internal and external customers on Conversions, HSPAs, Custom Quote, Pricing. Helps customers find Henry Schein resources to benefit their business. Fields questions regarding current sales programs and takes specific action(s) as required and is both proactive and reactive in identifying and resolving internal and external customer issues.
- Calls customers assigned to territory and may provide information related to current promotional product offers and suggest new products and technologies.
- In partnership with the FSC, helps with negotiating competitive pricing with customers, within limits or contracts, to achieve the sale. Places customer orders over the phone and closes sales transactions.
- Evaluates inbound leads and creates appointments with the customer for the outside salesperson as applicable.
- Calls partnered Field Sales representatives to keep abreast of sales and changes that take place in the accounts that they share.
- Responsible for remaining aware and knowledgeable of promotional programs, competitive products, and merchandising- marketing practices. Attends vendor product training sessions, and learns product details and key selling points of products and technologies.
- Conducts customer facing activities including delivering HSPA + customer quotes and answering any questions that come as a result of that delivery.
- Ensures the customer has a positive & brand-reinforcing experience with the implementation of selected subscription-based services.
- Is the primary contact for the customer when it comes to all aspects of enrollment & implementation of offering, and documents all pertinent info related to enrollment and implementation status within Salesforce.
- Forwards promotional information, including material developed by Marketing, to customers by mail or fax.
- Handles Inbound customer calls, as necessary.
- Monitors to ensure that all Team Schein Members responsible for implementation of selected offerings are operating in a customer-centric manner.
- Oversee small projects
- Uses available data, CRM, and other platforms to monitor and address customer experience.
SPECIFIC KNOWLEDGE & SKILLS: - Advanced proficiency in systems including E-System, Siebel, Data Warehouse, Dental Exec, Salesforce, Advanced Excel Knowledge, Thrive App (CMS)
- Strong Dental product and department process knowledge
- Strong verbal and written presentation and communication skills
- Ability to prioritize multiple tasks
- Customer service oriented and ability to work with and resolve complex issues
- Previous knowledge of sales practices and customer service expectations
- SalesForce experience preferred
- Intermediate Excel knowledge
- Self-motivated
GENERAL SKILLS & COMPETENCIES: - Excellent time management skills and the ability to prioritize work
- Ability to set clear team goals, delegate tasks and set deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with and resolve complex issues
- Ability to plan and arrange activities
- Excellent interpersonal communication skills
- Excellent written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Ability to manage conflict
- Capacity to work effectively under pressure
- Good analysis and problem solving skills
- Oversee multiple and/or complex projects
- Identify and recommend continuous improvement opportunities
- Establish productive working relationships at multiple levels within the organization
MINIMUM WORK EXPERIENCE: Typically 5 or more years of Sales, Customer Service, Sales Support or Customer Care teams experience.
PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.
TRAVEL / PHYSICAL DEMANDS:Travel typically less than 5%. Work from home office environment. No special physical demands required.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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