1 job for "Principal Consultant 6A - Manulife"

Senior Technical Consultant - Scale Specialist Lead (Power Platform - Tenant‑to‑Tenant)

At Kyndryl - Remote / Flexible

Posted on Nov 12

Senior Technical Consultant - Scale Specialist Lead (Power Platform - Tenant‑to‑Tenant)

Remote / FlexibleSoftware EngineeringPosted today

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Role:
You are the offshore specialist leader for tenant‑to‑tenant Power Platform migration (Power Apps, Power Automate, environments, governance and remediation). You provide the technical patterns and escalation support that enables Scale squads to plan waves confidently and enables the Factory to execute remediation at pace. Tenant‑to‑tenant Power Platform moves require disciplined preparation and post‑migration reconfiguration; your role is to reduce disruption by creating repeatable runbooks and accelerating complex issue resolution.

Key Responsibilities:

- Own Power Platform tenant‑to‑tenant migration patterns for your aligned region; act as escalation authority.

- Define and maintain runbooks for app/flow migration preparation, execution, validation and remediation.

- Guide environment strategy, governance (including DLP considerations) and dependency mapping for wave planning.

- Troubleshoot complex defects (connection references, permissions, ownership transitions, connector behaviour, environment settings).

- Coordinate with Entra Apps and Identity specialists for auth/service principal dependencies and consent-related blockers.

- Provide wave risk assessments for business‑critical apps/flows; define mitigation and rollback patterns.

- Ensure evidence capture and sign‑off artefacts are correctly produced for migrated assets.

- Maintain "known fixes" catalogue and drive root cause elimination to reduce repeat defects.

- Support cutovers and hypercare for Power Platform‑critical business functions.

- Provide reporting inputs on defect categories, remediation throughput and quality trends.

Who You Are

Must‑Have:

- Delivered tenant‑to‑tenant Power Platform migration work in production (specialism mandatory).

- Strong hands‑on Power Platform capability (Power Apps/Power Automate), including admin and remediation practices.

- Proven ability to build runbooks and validation routines suitable for repeatable, large‑scale execution.

- Strong troubleshooting skills across connectors, permissions, ownership and environment governance issues.

- Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required.

- Strong documentation discipline and ability to coach engineers through repeatable patterns.

- Comfortable operating within strict governance and evidence requirements.

Good‑to‑Have:

- Experience with ALM patterns (solutions, pipelines, source control) and governance frameworks.

- Dataverse familiarity and security role implications during tenant transitions.

- Microsoft certification alignment relevant to Power Platform (or equivalent experience).

- Experience working in regulated environments with strict audit evidence requirements.

Interpersonal & Consulting Skills:

- Clear risk communicator; protects business‑critical automations through disciplined readiness.

- Calm escalation approach and structured troubleshooting.

- Strong cross‑team collaboration (Entra Apps/Identity, business app owners, adoption teams).

- Coaching mindset; enables factories and squads through patterns and templates.

- Outcome‑focused; balances speed with governance and quality.

- Strong written communication: tickets, handovers, playbooks.

Typical Deliverables / KPIs:

- Defect rate reduction and improved first‑time success for migrated assets.

- MTTR for Power Platform migration blockers.

- Repeat issue elimination through runbook and pattern updates.

- Evidence capture completeness for migrated apps/flows.

- Business acceptance rate and reduced disruption incidents during cutovers.

Shift / Working Pattern Notes:
- Scale teams operate as a cohesive unit within a follow‑the‑sun project delivery model. Each scale team works an 8‑hour shift, scheduled across a 24‑hour global working day. Structured handovers between scale teams are mandatory and cutover periods may require rota flexibility.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account (HRA)
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA with Employer Contribution
- HSA
- HSA with Employer Contribution
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(k) With Company Matching
- Company Equity
- Stock Purchase Program
- Financial Counseling
Office Life and Perks
- Company Outings
- Holiday Events
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Tuition Reimbursement
- Promote from Within
Diversity And Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program