Role Title: HR Business Partner - UK
Role Designation: Lead - HR
Job Level: Senior Lead - BPHR
Job Level: 4B
Location: United Kingdom
About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Key Responsibilities & Deliverables: As part of the wider HR team the HR Business Partner will support a number of client accounts. The core role involves advising and coaching on people related issues, ensuring all relevant policies are followed and implementation of HR related activities across the accounts all with the ultimate aim of supporting the operation to deliver their goals. The People Partner will work with Team Leaders, Operations Managers and the Client Operations heads on a daily basis, as well as supporting wider cross business projects.
Key responsibilities: • To provide support and guidance to Managers, and other employees, on people related issues and to be the key point of contact for escalated issues
• Manage and take the project lead on employee engagements projects and activities as required, including morale and wellbeing
• Ensure all documentation and communication relating to internal processes are completed by the relevant parties
• Assist in the development, implementation and administration of HR policies and procedures, to ensure compliance with employment laws and HR best practices
• Conduct relevant training for managers in HR areas; engagement, performance, absence processes
• Manage HR KPI's (Absence, retention etc.,)
• Manage internal communication activities and HR related administration for the business areas
• Delivery of Induction for new hires
• Manage the on boarding activities for all new team leaders in conjunction with their line manager
• Develop & maintain CSR relationships and manage CSR initiatives on-site
Essential Criteria: • Previous experience in a similar HR role.
• Good understanding of UK payroll processes and employment legislation.
• Experience administering employee lifecycle activities and maintaining HR records.
• Strong customer service and stakeholder management skills.
• Excellent communication skills, both written and verbal.
• High level of accuracy, attention to detail and confidentiality.
• Strong organisational skills with the ability to manage priorities and meet deadlines.
• Proficiency in Microsoft Office and HR systems.
Desirable Criteria: • CIPD Level 5 or similar
Core Competencies: Key Indicators: Customer Orientation: - Service orientation
- Responsiveness
- Customer focus
Analytical Ability: - Problem solving
- Attention to detail
High Impact Communication: - Clarity in communication, grammar & sentence constructions
- Ability to communicate with and influence stakeholders at all levels
Learning & Innovation: - Openness to new ideas
- Learning orientation
Benefits: • 25 days holiday excluding Bank Holiday's Leave Year runs from April 1 to March 31
• Employee discounts - Perk Box
• Access to training platform for PD - Lex
• Company Pension
• Income Protection
• Employee Assistance Program (EAP)
