About the role and team The Account Coordinator plays a pivotal role in driving operational excellence for one of our biggest global quick-service restaurant (QSR) partners across EMEA. You will support Account Managers at head office and franchise level across multiple countries, managing day-to-day operational requests and developing templates and automation to make processes more efficient and consistent.
Acting as a key link between account teams and Uber's central teams, you will help resolve operational needs across merchant operations, marketplace and billing. Your work will ensure reliable data and consistent processes across markets with different languages, franchise structures and local teams, enabling Account Managers to focus on partner growth.
Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. You'll help build long-term partnerships by bringing structure to complexity and keeping operations running smoothly in a fast-changing environment. If you're resourceful, collaborative, and energized by making things work better at scale, this is where you'll grow.
What you'll do- Be the first point of contact for Account Managers' operational requests across multiple markets, prioritizing incoming needs and delivering within agreed turnaround times.
- Manage core partner processes end to end, including restaurant setup and go-live, menu and opening hours updates, user access, and promotion and Ads setup.
- Turn recurring tasks into reusable templates, bulk actions and simple automations that the team can run, tracking request volumes and time saved.
- Connect account teams with the relevant Uber central and local operations teams to resolve issues, including POS integration follow-up, compliance checks, courier escalations and order errors.
- Pull and analyze data, prepare recurring market reports and maintain partner dashboards to help Account Managers identify performance trends and opportunities.
- Coordinate billing questions and payment reporting, maintain accurate Salesforce records, and track contracts and back-office workflows across markets.
- Identify recurring operational problems and work with the relevant teams to improve the underlying processes, building trust through clear communication and reliable follow-through.
Basic Qualifications- A bachelor's degree or equivalent experience.
- 1-2 years of professional experience in a fast-paced environment, with the ability to manage a high volume of operational requests accurately and on time.
- Demonstrated experience working with stakeholders across teams, prioritizing competing requests and taking ownership of delivery.
- Proficiency in Google Sheets, with the ability to analyze operational and business data, identify inconsistencies and translate findings into clear next steps.
- Strong written and verbal communication skills in English, including the ability to explain operational topics to non-technical stakeholders and create clear documentation.
Preferred Qualifications- Experience in a B2B, e-commerce or food delivery marketplace setting.
- Experience working across multiple countries or with international stakeholders, maintaining consistent processes while responding to local needs.
- Experience improving recurring workflows through templates, bulk actions or simple automations using spreadsheets or AI tools; scripting skills are a plus.
- Strong problem-solving skills, with the ability to identify root causes and develop lasting solutions to operational issues.
- Ability to work independently with a manager and mentor based in other countries, adapting to changing priorities and supporting Account Managers on execution while they own the commercial relationship.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
