Financial Integrity & Controls, Manager
As a Financial Integrity & Controls Manager, you will lead a critical function responsible for protecting revenue, strengthening financial controls, and ensuring the accuracy and integrity of financial transactions across our growing travel business. You will oversee revenue assurance, supplier reconciliation, commission management, financial loss prevention, and operational controls across Flights, Hotels, Cars, and other emerging travel verticals.
In this role, you will own development, execution, and continuous improvement of scalable financial processes and controls designed to identify revenue leakage, mitigate financial risk, improve reconciliation accuracy, and maximize revenue capture. Your team will manage complex operational functions including airline debit and credit memos (ADMs/ACMs), ARC/IAR reconciliation, airline commission and incentive management, supplier revenue validation, tax refund revenue assurance, and financial discrepancy resolution.
You will work cross-functionally with Finance, Accounting, Product, AP/AR, Engineering, Analytics, Business Development, and external partners to strengthen financial visibility, resolve systemic issues, and drive automation and operational efficiency. Through data-driven insights and proactive risk identification, you will help establish a comprehensive financial controls environment that supports accurate reporting, informed business decisions, and sustainable growth.
This is a leadership opportunity to build, develop, and manage a high-performing Financial Integrity & Controls team. You will establish clear ownership, operational standards, performance metrics, and governance frameworks while fostering a culture of accountability, continuous improvement, and operational excellence. As Capital One Travel continues to expand, you will play a pivotal role in scaling financial integrity capabilities across new products, suppliers, and business verticals.
As part of the team's continued evolution, you'll also gain exposure to modern automation and AI-powered operational tools used to improve monitoring, workflow efficiency, operational reporting, and issue investigation across the Flights platform.
What You'll Do
- Lead Financial Integrity & Controls: Own the strategy, execution, and operational performance of the Financial Integrity & Controls function, ensuring accurate revenue capture, effective financial controls, and consistent execution across travel verticals.
- Drive Revenue Assurance & Loss Prevention: Establish proactive monitoring and control mechanisms to identify revenue leakage, commission discrepancies, financial exposure, and systemic operational issues. Lead investigations, root cause analysis, and corrective actions to prevent recurrence.
- Oversee Financial Reconciliation: Lead reconciliation activities across airline settlements, ARC/IAR automation and reconciliation, supplier transactions, commissions, tax refunds, and other revenue streams, Drive automation, improve reconciliation accuracy, and expand controls across Hotels, Cars, and additional travel products.
- Manage Airline Financial Operations: Oversee airline debit and credit memo management, dispute resolution, airline check reconciliation, commissions adjustments, and associated financial controls to minimize losses and ensure timely resolution.
- Strengthen Commission & Supplier Revenue Controls: Oversee airline commission contract governance, commission configuration and validation, incentive tracking, and supplier revenue reconciliation to ensure contractual revenue is accurately captured and reported.
- Establish Financial Governance: Develop and maintain scalable operating procedures, control frameworks, audit processes, reporting standards, and clear accountability across financial operations.
- Drive Automation & Operational Efficiency: Partner with Product, Engineering, Analytics, and external providers to reduce manual processes, enhance financial data integrity, implement automated controls, and improve operational scalability
- Deliver Financial Insights & Performance Reporting: Establish and monitor KPIs related to reconciliation accuracy, revenue capture, financial exposure, dispute recovery, and control effectiveness. Translate complex financial data into actionable insights for leadership.
- Lead Cross-Functional Initiatives: Collaborate with Finance, Accounting, AP/AR, Business Development, Product, Engineering, and external partners to resolve financial discrepancies, address control gaps, and support strategic business priorities.
- Build & Develop a High-Performing Team: Lead, coach, and develop associates through clear expectations, effective prioritization, performance management, and professional development. Foster a culture of ownership, accountability, and continuous improvement.
What We're Looking For
- Operational Excellence. Demonstrates strong ownership, attention to detail, and the ability to manage complex operational functions in a fast-paced environment. Establishes scalable processes, clear accountability, and measurable performance standards while consistently driving high-quality execution.
- Financial Acumen & Controls. Strong understanding of financial reconciliation, revenue assurance, transaction integrity, and operational risk management. Able to identify financial exposure, evaluate control effectiveness, and implement solutions that protect revenue and improve financial accuracy.
- Analytical & Problem-Solving Skills. Uses data, sound judgment, and structured analysis to investigate complex discrepancies, identify root causes, assess financial impacts, and drive sustainable corrective actions.
- Strategic Thinking. Balances immediate operational priorities with long-term business objectives. Anticipates risks, identifies opportunities for automation and process improvement, and builds scalable capabilities that support business growth.
- Cross-Functional Partnership & Influence. Builds strong relationships across Finance, Product, Engineering, Analytics, Business Development, and external partners. Effectively communicates complex financial and operational issues, aligns stakeholders and drives outcomes across teams.
- People Leadership & Development. Proven ability to lead and develop high-performing teams, establish clear priorities, delegate effectively, and drive accountability. Creates an environment that encourages collaboration, continuous learning, and strong execution.
- Change Management & Innovation. Comfortable operating in an evolving environment, leading process transformation, adopting new technologies, and implementing automation and AI to improve financial controls and operational performance.
Basic Qualifications:
Bachelor's Degree or military experience
At least 4 years' experience in financial analysis
At least 4 years' experience with financial modeling
At least 1 year of experience managing a Financial Planning and Analysis (FP&A) function
Preferred Qualifications:
Master's Degree in Business Administration (MBA) or Master's Degree in Finance
Chartered Financial Analyst (CFA) license or Certified Public Accountant (CPA) license
6+ years' experience in financial analysis
6+ years' experience with financial modeling
3+ years' experience managing a Financial Planning & Analysis (FP&A) function
1+ years of people management experience
Experience in Microsoft Excel and Microsoft PowerPoint
This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office locationAt this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $151,900 - $173,400 for Manager, Financial Analysis
New York, NY: $165,700 - $189,200 for Manager, Financial Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
