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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ExperienceThe Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Associate Renewal Managers partner with internal stakeholders such as Sales and Customer Success Group (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, and identifying growth opportunities. Associate Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.
What You'll Actually Be DoingContract Renewal Strategy & Execution
- Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust
- Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
Process Management & Collaboration
- Own and manage the renewals process in collaboration with the account teams
- Collaborate with internal stakeholders such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals
- Identify customer requirements, uncover roadblocks, and manage the renewal to completion
Risk Mitigation & Forecasting
- Communicate attrition risk clearly and take steps to mitigate
- Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Internal Process Adherence
- Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting.
You're Our Person If...- 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts
- Possess negotiation skills that allow for value-based contract negotiations with customer billing contact
- Strong process management and ability to manage a high volume of transactions and tasks.Customer management experience
- Ability to manager global customer relationships, work timings will align with APAC or AMER (EST) shifts
- Bachelor's Degree
Even Better If...- Knowledge of Salesforce product and platform features, capabilities, and best use
- Experience with an enterprise CRM or customer service application. Experience with Salesforce a significant plus.
- Ability to manage transactions through every stage
Leadership Qualities:
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company's core values
ADAPTABLE: Excels in high levels of uncertainty and change
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
