1 job for "Field Tech Coordinator"

Director, Site Reliability Engineering

Posted on Nov 12

Director, Site Reliability Engineering

Durham, NCSoftware EngineeringPosted today

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role
Brokerage Record Keeping Technology (BRT) is Fidelity's technology organization responsible for the trade processing, money movement, account opening and maintenance, settlement, order management, and recordkeeping systems that power our retail, institutional, stock plan services, and charitable businesses. BRT's platforms underpin how trades are processed, money moves, accounts are opened and maintained, positions are maintained, and records are kept accurate and auditable across Fidelity's brokerage businesses.
Fidelity's BRT organization fields a constant stream of enterprise-driven asks - security fixes, access control changes, TLM updates, and programs like Project Aegis - each landing on a different engineering team with no single place to track status or prioritize against everything else in flight. We're creating a new role, Director, Tech Health and Enablement, to fix that: a single point of contact and intake function that gives BRT one process, one place to see status, and one team coordinating the operational routines that keep our platforms audit-ready.
You will lead the BRT Program Office, building the intake, tracking, and reporting discipline this function needs from the ground up, in close partnership with Engineering Area SMEs, Strategy and Planning (S&P), and Product Management. This is a high-visibility, build-phase role: you'll design the operating model, prove it out, and build the case for growing your team over time.
Key Responsibilities
● Serve as BRT's single point of contact for enterprise asks - Project Aegis, security fixes, TLMs, access control, and similar cross-cutting technology work - triaging and routing requests to the right engineering teams.
● Design and own a single intake and tracking process across BRT: one place for requesters to submit work and for stakeholders to see status, replacing today's fragmented, team-by-team tracking.
● Review incoming requirements together with Engineering Area SMEs and S&P; translate that review into portfolio prioritization decisions and IT Project Management assignment.
● Build and maintain reporting using the dashboards and reports already established across the business, rather than standing up duplicate tooling.
● Coordinate BRT's shared operational routines - DR drills, failover tests, and data purges - in partnership with the VP, Platform Support and Enablement, who owns ultimate accountability for these programs.
● Partner closely with Kyle and the Product Management organization on process design, continuously improving the intake model as volume and complexity grow.
● Once approved in headcount, hire, onboard, and manage two Product Analysts; establish team norms, workload distribution, and career development.
● Build the operating cadence - regular stakeholder reviews, status reporting, and escalation paths - that makes BRT's enterprise demand visible and manageable.
The Expertise and Skills You Bring
● 7 plus years of experience in technical program management, IT product management, or a similar cross-functional coordination role within a large, matrixed technology organization; financial services experience strongly preferred.
● Demonstrated success designing and running intake, demand management, or portfolio prioritization processes from the ground up.
● Comfortable being the point of contact for cross-cutting, often time-sensitive enterprise asks - security, access, and compliance-adjacent work - and able to triage competing priorities with incomplete information.
● Strong relationship-builder who succeeds through partnership and influence with engineering teams that do not report to this role.
● Experience partnering with security, risk, or compliance functions on access control and remediation programs.
● Familiarity with operational routines such as DR drills, failover testing, and data purges, and how they fit into a broader resiliency program.
● Excellent written and verbal communication skills, with the ability to translate technical detail for both engineering and executive audiences.
● Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience.
The Team
Tech Health and Enablement sits inside Platform Support and Enablement, one of two pillars of BRT's realigned Support Engineering structure, alongside Konvoy Migration and Non-Prod Environment Management. The team - known internally as the BRT Program Office - is being built new to give BRT a single, product-managed front door for the enterprise work that today lands unevenly across engineering teams.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

About Fidelity Investments

A privately- held financial services company that is committed to helping people invest and plan for their futures.

Size: 10,000+ employees
Industry: Financial Services

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA with Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(k) With Company Matching
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Professional Development
- Tuition Reimbursement
- Promote from Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program