Overview To lead Navy Federal's enterprise Facilities Management function and set the strategy for safe, reliable, resilient, sustainable, and cost-effective facilities operations across major campuses, leased spaces, and non-branch office locations. Oversees facilities operations, maintenance, capital planning, construction/project delivery, building systems performance, emergency readiness, sustainability, contract services, and long-term asset stewardship in support of business operations, team member experience, member service continuity, and enterprise growth.
Responsibilities- Lead the enterprise Facilities Management strategy, operating model, governance structure, investment roadmap, and service standards in alignment with Navy Federal's business objectives, risk posture, workplace priorities, and long-term growth plans.
- Provide executive oversight for facilities operations, maintenance, lifecycle asset management, building systems performance, grounds, utilities, facility operations centers, and service delivery programs across enterprise locations.
- Direct enterprise capital planning, prioritization, forecasting, and execution for facility modernization, infrastructure, renovations, campus improvements, and other facilities-related investments.
- Oversee construction, renovation, and project delivery activities to ensure work is completed safely, on time, within budget, and aligned with operational, financial, sustainability, and business continuity objectives.
- Advance emergency readiness, resiliency, reduced operations planning, incident response coordination, and facilities-related business continuity support for complex and 24/7 operational environments.
- Provide executive leadership for Navy Federal's Emergency Management function, including enterprise emergency preparedness, incident command coordination, crisis response planning, exercises, communications, regulatory readiness, and alignment with business continuity, security, risk, campus operations, and local emergency response partners.
- Lead sustainability, energy management, environmental stewardship, utilities management, and building optimization strategies to improve performance, reduce operating costs, and support responsible asset management.
- Oversee facility contract services, vendor and contractor performance, service-level expectations, quality assurance, contractor accountability, and partnership with Procurement, Vendor Management, Legal, Finance, Risk, Compliance, and Business Continuity.
- Establish performance metrics, reporting practices, policies, procedures, and service standards to improve reliability, efficiency, compliance, customer service, risk management, and operational outcomes.
- Use facility data, building technology, CAFM/CMMS platforms, energy management systems, dashboards, and related tools to guide decisions, identify trends, and optimize building performance.
- Partner with WIL leadership, campus executive teams, Workplace Experience, Emergency Management, Security, Risk, Legal, Finance, Procurement, business units, vendors, contractors, consultants, and public agencies to resolve complex issues and advance enterprise priorities.
- Manage operating and capital budgets, resource allocation, cost controls, financial forecasting, contract economics, and investment recommendations to ensure disciplined stewardship of enterprise resources.
- Ensure compliance with applicable laws, regulations, building codes, environmental requirements, safety standards, emergency management expectations, vendor management requirements, and enterprise policies and procedures.
- Lead, develop, mentor, and retain a high-performing team; promote a culture of safety, accountability, service, innovation, collaboration, continuous improvement, operational excellence, and team member experience.
- Perform supervisory and managerial responsibilities, including hiring, performance management, coaching, development, compensation administration, and ensuring efficient operations.
- Perform other duties as assigned
Qualifications- Bachelor's degree in Facilities Management, Engineering, Construction Management, Architecture, Business Administration, Public Administration, or related field, or the equivalent combination of training, education, and experience.
- Significant experience leading large-scale facilities operations, campus operations, infrastructure management, construction/project delivery, capital planning, maintenance, or enterprise facility services.
- Significant experience managing multi-site operations, large teams, complex budgets, contracted services, vendor relationships, regulatory requirements, and senior-level stakeholder relationships.
- Advanced knowledge of facilities management, preventive maintenance, lifecycle asset management, building systems, construction project management, sustainability, emergency readiness, safety, environmental requirements, and regulatory compliance.
- Advanced knowledge of mechanical, electrical, plumbing, fire/life safety, utilities, grounds, energy systems, building automation, and infrastructure supporting complex or mission-critical operations.
- Advanced experience developing strategy, establishing governance, setting service standards, managing risk, leading enterprise initiatives, and influencing executive-level decisions.
- Advanced experience managing capital and operating budgets, cost controls, resource allocation, financial forecasting, vendor economics, and investment recommendations.
- Advanced skill in executive communication, relationship management, negotiation, leadership, coaching, decision-making, problem solving, change management, and conflict resolution.
- Ability to exercise sound judgment, manage competing priorities, lead through ambiguity, and deliver results in a complex enterprise environment.
Desired Qualifications - Master's degree in a related discipline.
- Certified Facility Manager (CFM), Facility Management Professional (FMP), Sustainability Facility Professional (SFP), LEED accreditation, Professional Engineer (PE), Project Management Professional (PMP), Certified Business Continuity Professional (CBCP), emergency management certification, or comparable industry credential.
- Experience in financial services, regulated industries, large corporate campuses, geographically distributed portfolios, mission-critical environments, or 24/7 operations.
- Experience with CAFM, CMMS, building automation systems, energy management systems, facility operations centers, dashboards, smart building technologies, and data-driven facilities optimization.
Navy Federal Real Estate Portfolio:Navy Federal's four-campus portfolio includes the Headquarters campus in Vienna, Virginia, with 1.1 million square feet on 60 acres supporting approximately 4,430 workstations and offices; the Winchester Operations Center, with 404,000 square feet on 61 acres supporting 2,970 workstations and offices; the Greater Pensacola Operations campus, the organization's largest site, with 2.1 million square feet across 440 acres supporting 10,545 workstations and offices as well as recreation park shared with the community; and the San Diego Operations campus, with 36,000 square feet supporting 177 workstations and offices. Together, these facilities provide approximately 3.64 million square feet of space and capacity for more than 18,000 team members and workstations across the enterprise.
Additional Information Hours: - Monday - Friday, 8:00 AM - 4:30 PM
Location:- 820 Follin Lane, Vienna, VA 22180
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
