Our StoryAt Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Our BenefitsWith a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.
Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.
Great Place to WorkThanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards
Click Here. We invite you to join our team! Learn more at careers.alight.com .
About the RoleThe Director of Claims Management is responsible for setting the strategic vision and leading the execution of Alight's Disability and Absence Management Claims Services. This leader will oversee STD, LOA, ADA, and LTD claim operations, ensuring high-quality, compliant, and client-focused service delivery.
The role provides leadership across a large, complex claims organization and is accountable for operational strategy, performance, regulatory compliance, financial management, continuous improvement, and organizational growth.
Responsibilities- Leading the strategic direction and operational execution of STD, LOA, ADA, and LTD claims services, including rehabilitation and/or clinical services as applicable.
- Leading and developing a large organization of approximately 100 professionals, including managers and other leaders.
- Developing and executing business strategies that strengthen service delivery, operational capabilities, and sustainable growth.
- Establishing and monitoring performance metrics, service standards, and accountability measures to drive quality, productivity, and client satisfaction.
- Ensuring accurate and effective claims management while maintaining a strong focus on return-to-work outcomes.
- Partnering with senior leaders, clients, technology teams, vendors, and cross-functional stakeholders to identify gaps and implement effective solutions.
- Anticipating industry trends, business needs, and operational challenges and developing strategies to address emerging opportunities and risks.
- Evaluating technology, platforms, and business solutions that improve claims processes, operational efficiency, and the overall client and participant experience.
- Managing departmental budgets, workforce planning, and resources to support operational performance and responsible growth.
- Maintaining regulatory compliance, risk management, and internal controls while fostering a culture of trust, accountability, collaboration, and continuous improvement.
Requirements- Have 10+ years of experience in claims, disability, leave, absence management, or a related field.
- Possess minimum of 7 years of leadership experience within absence management, disability, or claims operations.
- Demonstrate experience leading managers and large-scale operational teams, preferably organizations of approximately 100 or more professionals.
- Have extensive knowledge of STD, LTD, LOA, ADA, disability claims, absence management, and return-to-work practices.
- Demonstrate excellent understanding of regulatory compliance, risk management, internal controls, and claims administration best practices.
- Have proven experience developing and executing operational and business strategies within a complex, service-oriented organization.
- Demonstrate experience establishing and managing KPIs, service-level expectations, operational metrics, and performance accountability.
- Display dynamic executive-level communication and relationship-management skills with the ability to partner effectively with clients, senior leaders, and cross-functional stakeholders.
- Possess bachelor's degree, advanced education, or an equivalent combination of education, professional training, and relevant experience; DMEC certification or related absence/disability training preferred.
- Lean Six Sigma certification and/or formal Operations Strategy training preferred, with demonstrated strength in continuous improvement and change management.
Application and InterviewBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
Our commitment to InclusionWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that people with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
Equal Opportunity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modifications by contacting their recruiter.
Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
135,000.00 USD
Maximum :
165,000.00 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
