About this roleControl Platform, Technology Product Manager - Aladdin
Aladdin is an end-to-end technology platform used by investment professionals to understand portfolios, manage risk, and make informed investment decisions. The Aladdin Platform team engineers and operates the foundational service layer that enables teams to build and deliver Aladdin products and features.
The Control Platform team owns the observability, IT service management, and reliability engineering capabilities that keep Aladdin stable, performant, and able to scale. We are using AI and automation so that issues are detected, diagnosed, and resolved before clients are affected, routine operational work is handled automatically, and engineers spend more of their time preventing problems rather than responding to them.
Your role and impact
We are looking for a Director-level Product Manager to lead the Control Platform product family. You will own product strategy, vision, roadmap, adoption, and measurable outcomes, working closely with engineering, architecture, and operations leaders to move routine operational work to automation while people stay accountable for complex and high-risk decisions.
The role needs enough technical depth to understand how large-scale production systems are monitored, supported, and recovered. You will help redesign operational workflows so people and AI agents work effectively together, with automation given more responsibility as it proves reliable, and with appropriate human oversight and production controls
You will combine operational insight, engineering strategy, and Aladdin's client and commercial priorities to decide what the platform should become and which problems to solve first. Success means fewer client-impacting issues, faster recovery, less manual operational work, and capabilities that engineering and operations teams adopt because they make their work easier and Aladdin more reliable.
Your responsibilities
In every role at BlackRock, you'll be expected to apply sound judgement and critical thinking to solve complex problems, adapt as the business evolves, and combine the curiosity to explore new approaches and technologies with the rigor to challenge the results. The scope of this role also includes the following responsibilities:
- Own the product vision, strategy, roadmap, and key performance indicators for the Control Platform product family, translating platform strategy, operational risk, client commitments, and engineering needs into clear product outcomes.
- Partner deeply with engineering and architecture to define and prioritize capabilities across monitoring, incident response, service requests, change, capacity, and recovery.
- Build a sequenced roadmap toward highly automated operations, with measurable improvements in detection, time to recover, and the share of work resolved without manual effort, prioritizing work that prevents issues as well as automating their resolution.
- Define and prioritize capabilities that support both human-led and AI-driven operations, using clear operational problems and measurable outcomes to guide AI investment, automation, and the right level of human oversight.
- Build a strong community of platform users across engineering, operations, and client-facing teams, using research, feedback, operational data, and adoption signals to understand needs, validate priorities, and measure product effectiveness.
- Drive incremental delivery and adoption across Aladdin engineering and operations teams, managing cross-team dependencies, making build-versus-buy decisions, and partnering with engineering and product organizations to mitigate delivery risks.
- Influence senior stakeholders and partners on product direction, priorities, and trade-offs, connecting Control Platform investment to reliability, client experience, operational efficiency, and broader Aladdin opportunities.
Your experience
- Product management experience owning technically complex platform products from vision and strategy through development, launch, adoption, and measurable outcomes.
- Strong understanding of how large-scale production systems are run, with depth in one or more of observability, IT service management (incident, problem, change, and request), or site reliability engineering (SRE).
- Ability to work at technical depth with engineering teams, translating operational needs, technical constraints, and architectural considerations into product requirements and priorities.
- Demonstrated ability to navigate ambiguity, make informed trade-offs, use data to guide decisions, and drive iterative product delivery in a fast-moving environment, including leading change to established ways of working.
- Strong communication and influencing skills, with the ability to align engineering, operations, risk, and senior stakeholders across a geographically distributed, matrixed organization.
- Strong analytical and data-driven product judgment; experience applying Artificial Intelligence (AI) and automation to IT operations, such as AIOps, incident diagnosis, or self-service, is preferred. A bachelor's degree in Computer Science, Engineering, or a related discipline is preferred.
Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work modelBlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidatesAt BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided
guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
