1 job for "Director, Client Service Management"

Dir, Services Automation

At Konica Minolta Business Solutions - Ramsey

Posted on Nov 9

Dir, Services Automation

Ramsey, NJPosted today

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l'adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d'emploi indiqué ci-dessus afin de consulter cette offre d'emploi en français.

Reporting to the Director of Advanced Technology Solutions & Service Design, the Director of Services Automation is responsible for the development, maintenance, and vision for automation within the service organization.

The Director of Services Automation is expected to have a high level of competency in software development and provide operational leadership for their team of highly skilled professionals. The Director of Services Automation is responsible for:

• Thought leadership, vision for how their teams will advance the objectives and mission of All Covered as a whole

• Team mentorship, ability to develop and achieve goals in alignment with organizational vision

• Ability to take business requirements and translate them into a product roadmap

• Ability to understand the importance of scale, security, portability and extensibility as it relates to implementation of automation services

• Oversight of the development process, maintaining focus on the goal of regular delivery of business value and continuous improvement

• Responsible for design, development, deployment & support of the products developed by the team

• Hire and train new developers

• Establish development standards for the team

The role is critical to support core business functions and services. Continuous improvement and a passion for problem solving with a comprehensive approach are key qualities for the role.

Responsibilities

• Organizational Alignment & Stakeholder Management

o Championing automation to the larger organization

o Helping stakeholders to describe the product vision

o Oversight and prioritization of the product backlog

o Anticipating client needs

• Managing the development process

o Overseeing development stages

o Evaluating product progress at each iteration

o Create an environment where the Scrum process can flourish

• Managing and developing people

o Championing the personal and professional growth of the team

o Setting mutual performance expectations with direct reports

o Managing individual performance

Qualifications

• Extensive experience in developing, deploying, and integrating software solutions

• Strong written and verbal communication, including technical writing skills

• Ability to keep up with software industry trends and innovation

• Experience working at an enterprise scale and dealing with large scale problems

• Strong initiative and passion for making a difference through software

• Strong business acumen and a drive toward business growth

• Experience implementing development processes, technologies, and methodologies

• Discipline to work remotely and communicate clearly

• Familiarity with the challenges involved in delivering Managed IT products of all sizes

• Relevant certifications to their areas of expertise

• 10+ years of relevant experience in a progression of roles in software development and team management

• Bachelor's Degree in Software Engineering, Computer Science, Information Systems, Information Technology, or equivalent job experience

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.

About Konica Minolta Business Solutions

At Konica Minolta, we value the unique perspectives and experiences of every employee. We believe inclusion and innovation goes hand in hand.

Size: 5,001 - 10,000 employees
Industry: Technology

View company profile