About the teamZillow's New Construction business is building a differentiated marketplace that helps homebuilders connect with high-intent buyers and market new and under-construction homes more effectively. Our Operations team helps the business grow by making it easier for Sales and Client Experience teams to serve builder partners efficiently and consistently.
As our products and sales motions evolve, we're building simpler, more connected ways of working. We partner across Sales, Client Experience, Strategy, Product, Engineering, and Analytics to turn business priorities into scalable processes and reduce the manual work that gets in the way.
About the roleWe're looking for a Senior Sales Systems Manager to lead process improvement and automation across New Construction. You'll look beyond individual tools to understand how work moves across teams, identify friction, and design workflows that help us grow without adding complexity or manual effort at every step.
You'll own the business process improvement roadmap and drive automation initiatives from discovery through implementation and measurement. You'll partner with our Strategy and Analytics team, Sales Technology Specialist and technical teams to deliver solutions, and with Sales Enablement and Sales leaders to make sure new ways of working are adopted and sustained.
You will get to- Own a prioritized process improvement and automation roadmap. Identify opportunities and prioritize based on business impact and effort.
- Map and redesign end-to-end workflows. Follow work from sales activity and contracting through onboarding, product activation and billing handoffs. Remove unnecessary steps, clarify ownership and reduce manual exceptions.
- Translate business needs into actionable requirements. Define future-state processes, business rules, data needs, acceptance criteria and success measures that systems and technical partners can execute against.
- Use AI-enabled capabilities where appropriate, and partner with system owners and Engineering on solutions requiring deeper technical development.
- Lead implementation from design through stabilization. Coordinate stakeholders, validate solutions through user acceptance testing, manage dependencies and resolve issues after rollout.
- Connect processes across systems. Partner with Sales Technology to improve how frontline tools support the broader workflow, reducing manual steps and fragmented handoffs.
- Build durable operating practices. Establish clear process documentation, exception handling, controls and ongoing ownership so improvements remain reliable as products and teams evolve.
- Partner on adoption. Work with Sales Enablement and frontline leaders to translate changes into usable guidance, gather feedback and address barriers to adoption.
- Measure results. Establish baselines and track cycle time, manual touchpoints, error and rework rates, adoption, and operational capacity gained. Use results to refine solutions and guide the next investment.
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are- You bring 8+ years of relevant experience in sales operations, revenue operations, business systems or process improvement, with a track record of delivering cross-functional workflow improvements.
- You have led initiatives from identifying a problem through implementation, adoption and measuring results.
- You understand sales and customer-facing operations, including CRM workflows and the handoffs between selling, contracting, onboarding, activation and billing.
- You are comfortable working with Salesforce and understand how business rules and automation affect the user experience.
- You have hands-on experience configuring workflow or automation solutions and know when to build directly versus engage technical partners.
- You use process mapping and data to prioritize the changes that matter most.
- You are curious about AI, with experience applying it to real workflows leveraged by frontline teams and evaluating accuracy, controls and ongoing support needs.
- You influence effectively without formal authority, communicate clearly with technical and nontechnical partners, and bring structure to ambiguous problems.
Get to know usAt Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company reshaping an industry and helping more people make home a reality.
How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they're most productive-enabling us to move fast, stay connected and deliver on our people promise.
Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of
FORTUNE 100 Best Companies to Work For® in 2026, and included on
TIME's America's Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
