Overview
The Billing Specialist will be responsible for billing/invoicing our clients timely, efficiently, and accurately. Will partner with the field/sales to understand customer requirements, work hand in hand with our collections team to ensure Insight Global is receiving payment from IG's invoices. Ensure that issues are resolved to timely to prevent future disputes in billing. Will own a portfolio of accounts to support and build positive professional relationships, with both clients and internal partners.
Responsibilities
- Responsible for accurately onboarding the billing profile and gathering specific documentation for every new contractor that goes onsite.
- Send invoices on time and accurately per customer requirements.
- Submitting invoices to clients to meet Delivery expectations
- Manage daily invoicing requirements as required per office policy/procedures.
- Researching / Reconciling account issues to resolve root cause of issue
- Providing detailed updates on unbilled accounts
- Work/Update Reporting as required to manage workload
- Collaborating with the Collections team for customer issues
- Familiar with Portal Entry for invoicing (Ariba, Fieldglass, Coupa, etc)
Perform other duties as assigned
Qualifications
- Minimum 2-4 Years of specialty or boutique billing (or similar position)
- Must be fluent in excel at an intermediate to advance level.
- Proven experience managing customer AP Portals (Ariba, OB10, etc.)
- Proven experience resolving PO spend issues, pricing errors, and other billing errors.
- Working autonomously as well as in a team
- A strong curiosity to challenge processes and improve them.
- Strong communication and customer service skills
- Must possess skills using MS Office Suite, including Excel, Word, SharePoint and PowerPoint.
