About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description Role Summary:
We are currently looking for a Senior Manager to lead consulting engagements for our clients in Japan, supporting strategy and new business development in Consumer Issuing.
The Senior Manager will lead engagements and act as the main focal point, coordinating between the client team, junior team members, other internal local / global stakeholders, and outsourcing partners (as applicable). The Senior Manager will be responsible for managing various initiatives between Visa and the client. The Senior Manager will be responsible for scoping, proposing, contracting, and delivering projects. The full range of responsibilities is detailed below:
Responsibilities:
- Drive initiative development to support the client's consumer issuing business growth using strategic consulting methodologies - building hypotheses grounded in data, conducting deep quantitative analysis, and synthesizing recommendations - while translating ambiguous client requests into concrete, structured issues and plans. Example areas of support include:
- Go to market strategy design
- Business, product, and customer journey design
- New product / system launch PMO (from business requirements definition through execution) for cross-regional initiatives operating in both English and Japanese
- Build and maintain a deep, up-to-date understanding of Visa's product specifications and capabilities, applying this knowledge to lead project execution and ensure recommendations are grounded in what is technically and commercially feasible.
- Drive high-quality delivery by fully leveraging both strategic consulting and business PMO skills while managing various subject matter experts, including data scientists, product specialists, and client services representatives, both in Japan and overseas offices.
- Build and manage client relationships from department-head level and above, as well as key frontline members, to deepen the partnership and act as a trusted strategic partner.
- Coach and develop junior team members, contributing to the team's overall capability and knowledge base.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications What you will need:
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.
Specific skills and experience you will bring are:
- Fluent Japanese and at least business level English proficiency.
- Deep experience and a track record of high performance in strategy and business consulting, or project management (+ 8 years).
- Deep experience in managing complex cross-functional and cross-regional projects.
- Proven ability to build data-driven hypotheses, generate insights from data, and translate ambiguous, abstract guidance into concrete, actionable plans that inform strategy and tactics.
- A strong command of Visa's product specifications, with the ability to apply that knowledge to drive project execution.
- Demonstrated experience building and managing relationships with department-head-level and above client stakeholders.
- Experience leading cross-functional discussions and aligning diverse internal stakeholders (e.g., Product, Marketing) around a shared point of view.
- Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization.
- Excellent presentation skills, including strong oral and written capabilities.
- Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently.
- Flexible mindset to revise plans and scopes while managing clients' expectations.
- Strong commercial acumen, with experience in developing business cases with proven ROI.
What will also help:
- Experience in payments, the banking industry.
- Experience engaging with technical or development-driven projects as a business-side lead or stakeholder (e.g., representing business requirements on projects involving engineering/development teams).
- An understanding of statistical analysis, modelling, scoring schemes, etc.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
