Unleash your expertise in product development and optimization by leveraging user research, customer and product data, journey insights, and technical knowledge to deliver innovative products and experiences across one of the world's most innovative financial organizations and America's market leader in Business Banking
As a
Senior Product Associate within the
Business Banking Deposits team, you contribute to the end-to-end product lifecycle by leveraging your expertise in product development and optimization to make a significant impact. You will support product strategy, define and refine requirements, and use customer feedback, user research, and data to help prioritize work, enhance existing experiences, and identify opportunities for new capabilities.
You will collaborate closely with Product, Engineering, Design, Data, and other cross-functional partners to deliver against the strategic product roadmap. You will also help ensure releases meet high standards for quality, security, resiliency, and scalability while playing an important role in shaping the future and ongoing success of our deposit products.
Job responsibilities- Partners with the Product Manager to identify and define new product opportunities, features, and capabilities that reflect customer and market needs through user research and discovery.
- Considers and plans for upstream and downstream implications of new product features across the overall customer experience, back-end systems, and product ecosystem.
- Supports user research, journey mapping, market analysis, and end-to-end systems analysis to inform the strategic product roadmap and identify product features that deliver customer value.
- Analyzes, tracks, and evaluates product and agility metrics, including backlog health, story point completion, churn, delivery cost, partner dependencies, and performance against time, cost, and quality targets across the product development lifecycle.
- Facilitates end-to-end User Acceptance Testing for product changes, including evaluating impacts to the customer journey, back-end systems, and Integrated Test Environment cycles.
- Partners closely with Product and cross-functional teams to deliver against the product roadmap and sequence product changes that optimize the customer experience.
- Writes requirements, epics, and user stories to support the discovery, development, and delivery of new product features and capabilities.
- Navigates ambiguous environments using strategic thinking and problem-solving skills to drive clarity, establish direction, and advance product outcomes.
- Applies artificial intelligence-supported customer, market, and product insights to discovery, journey mapping, requirements development, and roadmap recommendations. Tests important assumptions against research and performance data and clearly distinguishes evidence from artificial intelligence-generated interpretation.
- Partners with Product, Design, Data, Technology, Risk, Legal, and Controls teams to document assumptions, assess customer impact, and explain material artificial intelligence-supported recommendations. Recognizes considerations involving fairness, accessibility, consent, privacy, security, and model feasibility.
Required qualifications, capabilities, and skills- 3+ years of experience or equivalent expertise in product management.
- Proficient knowledge of the product development lifecycle, including discovery, requirements definition, development, testing, and delivery.
- Hands-on experience working alongside development teams and participating in Agile ceremonies.
- Experience in product lifecycle activities, including product discovery and requirements definition.
- Understanding of product testing cycles, requirements, and execution, including User Acceptance Testing.
- Familiarity with existing deposit and money movement functionality.
- Exposure to application programming interface-enabled and cloud-native development frameworks.
- Developing knowledge of data analytics and data literacy, with the ability to use customer, product, and performance insights to support product decisions.
- Excellent communication, influencing, and negotiation skills with the ability to develop and maintain collaborative relationships.
- Experience working across multiple business areas and functions to deliver results.
Preferred qualifications, capabilities, and skills- Experience working in payments or billing.
- Experience working on zero-to-one product delivery, introducing net-new capabilities and features to users.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
