1 job for "Account Manager Team Lead - TikTok Shop (São Paulo) - GBS"

Account Manager Team Lead - TikTok Shop (São Paulo) - GBS

At TikTok - Sao Paulo

Posted on Nov 13

Account Manager Team Lead - TikTok Shop (São Paulo) - GBS

Sao Paulo, BrazilSalesPosted today

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

The TikTok Shop Ads team helps merchants and brands grow their businesses by combining entertainment-driven commerce with measurable advertising solutions. Through TikTok Shop Ads and commerce media products, we enable advertisers to reach high-intent audiences, improve campaign performance, increase product discovery, and drive meaningful business outcomes across the shopping journey.

As TikTok Shop scales in Brazil, the Account Manager Team Lead team plays a critical role in helping advertisers succeed after onboarding. The team partners closely with merchants, brands, and agencies to drive TikTok Shop Ads adoption, optimize campaign performance, grow advertising investment, and unlock long-term commerce media opportunities. We are looking for a strategic and client-focused Client Solutions Manager, Team Lead to lead a team responsible for managing and growing advertiser relationships.

The Account Manager Team Lead is responsible for leading a team of Account Managers focused on driving advertising revenue growth, campaign performance, product adoption, and advertiser retention for TikTok Shop Ads. This role combines people leadership with strategic client solutions and consultative account management, ensuring the team consistently delivers strong advertiser outcomes and an outstanding client experience.

As a front-line Account Manager Team Lead you will coach, develop, and empower a high-performing team across the full advertiser lifecycle - from onboarding and campaign activation to media planning, performance optimization, product education, business reviews, renewal, and growth expansion. They will partner closely with Sales Leadership, Business Development, Product, Marketing, Operations, Measurement, and other cross-functional teams to improve advertiser success, scale best practices, and strengthen TikTok Shop Ads' value proposition in the market.

Success in this role requires strong leadership capabilities, advertising expertise, consultative selling skills, commercial acumen, data-driven decision-making, and the ability to guide teams in managing complex advertiser relationships. The ideal candidate is a customer-centric leader who can balance strategic planning with hands-on campaign guidance and team coaching in a fast-paced, high-growth environment.

Responsibilities
- Lead, coach, and develop a high-performing team of Account Managers focused on TikTok Shop Ads growth, advertiser success, and campaign performance.
- Drive the team to consistently achieve and exceed advertising revenue, retention, product adoption, campaign performance, and account growth targets.
- Oversee account planning, media planning, business reviews, forecasting, and advertiser performance management across key merchant, brand, and agency accounts.
- Coach the team across the full advertiser lifecycle, including onboarding, campaign activation, media strategy, optimization, measurement, product education, renewal, and growth expansion.
- Develop and execute scalable account growth strategies to increase TikTok Shop Ads investment, improve campaign outcomes, and expand commerce media adoption.
- Partner with Business Development teams to ensure smooth advertiser handover, effective onboarding, and strong early-stage campaign activation.
- Support strategic advertiser engagements, executive business reviews, performance discussions, and complex commercial conversations when needed.
- Work closely with Product, Marketing, Operations, Measurement, and Seller Education teams to identify advertiser needs, solve campaign challenges, and improve the advertising experience.
- Leverage campaign performance data, advertiser insights, seller health metrics, category trends, and revenue signals to guide team priorities and business decisions.
- Build repeatable optimization playbooks, performance diagnostics, account management mechanisms, and best practices to scale advertiser success.
- Act as the voice of advertisers by consolidating market feedback, product pain points, measurement needs, and growth opportunities for internal stakeholders.

Qualifications

Minimum Qualifications
- Bachelor's degree or equivalent professional experience.
- 5+ years of experience in Client Solutions, Account Management, Advertising Sales, Digital Advertising, Performance Marketing, E-commerce, Retail Media, or a related commercial function.
- 2+ years of experience leading, coaching, or mentoring client solutions, account management, customer success, or advertising teams.
- Demonstrated experience managing advertiser portfolios, media plans, account strategies, revenue forecasting, CRM platforms, and campaign performance optimization.
- Proven track record of consistently exceeding advertising revenue, retention, product adoption, campaign performance, or client growth targets.
- Strong understanding of digital advertising, performance marketing, media planning, measurement, optimization, e-commerce, or commerce media.
- Professional proficiency in English and Portuguese is required because the role involves frequent communication with local advertisers, merchants, agencies, regional teams, global stakeholders, and cross-functional partners.

Preferred Qualifications
- Previous experience leading Client Solutions, Account Management, Customer Success, Advertising Sales, Seller Growth, Agency Solutions, or Commercial Strategy teams within technology, digital advertising, e-commerce, retail media, or marketplace industries.
- Experience managing executive-level advertiser, brand, merchant, or agency relationships, including business reviews and complex performance discussions.
- Strong analytical skills with the ability to leverage campaign data, sales data, advertiser insights, market trends, and revenue metrics to drive decision-making.
- Experience driving adoption of performance advertising products, commerce media solutions, marketplace ads, retail media, or full-funnel digital marketing solutions.
- Deep understanding of the Brazilian digital advertising, e-commerce, retail media, and social commerce landscape.
- Excellent stakeholder management skills with the ability to influence and collaborate effectively across Sales, Product, Marketing, Operations, Measurement, and regional/global teams.
- Ability to thrive in a fast-paced, ambiguous, and constantly evolving environment while driving operational excellence and continuous improvement.

*Please submit your resume in English.*

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or equivalent professional experience.
- 5+ years of experience in Client Solutions, Account Management, Advertising Sales, Digital Advertising, Performance Marketing, E-commerce, Retail Media, or a related commercial function.
- 2+ years of experience leading, coaching, or mentoring client solutions, account management, customer success, or advertising teams.
- Demonstrated experience managing advertiser portfolios, media plans, account strategies, revenue forecasting, CRM platforms, and campaign performance optimization.
- Proven track record of consistently exceeding advertising revenue, retention, product adoption, campaign performance, or client growth targets.
- Strong understanding of digital advertising, performance marketing, media planning, measurement, optimization, e-commerce, or commerce media.
- Professional proficiency in English and Portuguese is required because the role involves frequent communication with local advertisers, merchants, agencies, regional teams, global stakeholders, and cross-functional partners.

Preferred Qualifications
- Previous experience leading Client Solutions, Account Management, Customer Success, Advertising Sales, Seller Growth, Agency Solutions, or Commercial Strategy teams within technology, digital advertising, e-commerce, retail media, or marketplace industries.
- Experience managing executive-level advertiser, brand, merchant, or agency relationships, including business reviews and complex performance discussions.
- Strong analytical skills with the ability to leverage campaign data, sales data, advertiser insights, market trends, and revenue metrics to drive decision-making.
- Experience driving adoption of performance advertising products, commerce media solutions, marketplace ads, retail media, or full-funnel digital marketing solutions.
- Deep understanding of the Brazilian digital advertising, e-commerce, retail media, and social commerce landscape.
- Excellent stakeholder management skills with the ability to influence and collaborate effectively across Sales, Product, Marketing, Operations, Measurement, and regional/global teams.
- Ability to thrive in a fast-paced, ambiguous, and constantly evolving environment while driving operational excellence and continuous improvement.

*Please submit your resume in English.*

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- On-Site Gym
- Long-Term Disability
- Short-Term Disability
- Virtual Fitness Classes
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Company Equity
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Company Outings
- Some Meals Provided
- Happy Hours
- Pet-Friendly Office
Professional Development
- Promote from Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)