22,170 jobs for "Technology Support"

The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.

Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

We're looking for an engineer to join the team working on defining the future of our privacy-first instrumentation capabilities. You will work at the intersection of product management and engineering with a number of cross-functional stakeholders to answer two main questions: What data should we collect for our products and services and how will we get that data from client devices while preserving privacy.

Description

You'll be tasked with designing, launching, and supporting new data tooling and standards to answer high-level analytics questions at scale.

Your responsibilities will include all aspects of software development management, from brainstorming, design and analysis to development, implementation and maintenance. Additionally, you'll be tasked with defining the strategy for new data infrastructure products as necessary to answer high-level analytics questions at scale. Finally, you will be expected to create and maintain instrumentation specifications, documents that specify what fields and values are collected and when for all new features released across ASE products and services.

To accomplish all this, you'll collaborate with a wide range of collaborators including product managers, client and server engineering, data scientists/business analysts, privacy engineers and attorneys, QA, and more.

You will:

* Design, and implement innovative Privacy-preserving systems to be used across ASE products and services

* Design and develop frameworks and tools to collect analytics data from our products and services on all platforms, including iOS, iPadOS, macOS, tvOS, watchOS, visionOS, web browsers, and third party platforms.

* Own the end-to-end product lifecycle for client instrumentation capabilities, creating detailed specifications that provide clear guidance to engineering, data science, and QA stakeholders

* Manage the end-to-end design, launch, and support of new data infrastructure as needed to address complex analytics needs, including technical system design and implementation

* Advise business and engineering stakeholders by serving as a data collection subject-matter-expert who understands how analytics-related asks will impact numerous server and client engineering systems

* Lead discussions with privacy and legal teams to ensure that both Apple's analytics needs are met and consumer privacy is protected

Preferred Qualifications

Ability to assist in the creation and enforcement of privacy and compliance policies and guidelines across ASE and Apple

Industry experience in Privacy-Enhancing Technologies for large-scale distributed systems

Experience with differential privacy, private data-synchronization across systems and devices, data minimization, tokenization, cryptography

Minimum Qualifications

Ability to assist in the creation and enforcement of privacy and compliance policies and guidelines across ASE and Apple

5+ years of experience working as a software engineer, technical product manager, or engineering-focused management consultant

Strong software design skills, coupled with a deep knowledge of data structures and algorithms

Comfort working with large, cross-functional teams spread across multiple locations

Strong communication and collaboration skills: The ability to translate ambiguous high-level analytics questions into concrete engineering asks

Strong prioritization skills with the ability to manage multiple programs simultaneously with overlapping deadlines

5+ years of professional experience with some or all of the following: data or analytics systems, frameworks or toolkits, Swift, Objective-C, JavaScript, C/C++, Java, TypeScript, React, Angular, Ember, Vue

BS or MS in Computer Science or equivalent industry experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile