11,449 jobs for "Service Team Lead"

In Places, we don't sit back and let things happen; we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's workplaces and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers around the world.

We are seeking an experienced, collaborative, and highly motivated MAC Specialist to join our team executing employee moves, adds, changes, and building decommissions across Santa Clara Valley.

Description

The MAC Specialist will be responsible for the hands-on execution of employee moves, adds, and changes, as well as full building decommissions, across multiple facilities within Santa Clara Valley. This is an on-site role focused on making sure the work actually happens, on schedule and to standard. You will be a key point of contact for business partners requesting space changes and for the vendors who carry them out, ensuring minimal disruption to employees, adherence to budget, and compliance with Apple's standards.

","responsibilities":"Contributes to an inclusive environment through respecting each others' differences and having the curiosity to learn. Foster and maintain excellent relationships with various stakeholders.

Execute all aspects of the move process, including intake of requests, scoping, scheduling, sequencing, day-of execution, and post-move follow-up.

Serve as the on-site point of contact during moves and decommissions, directing vendors and resolving issues in real time as conditions change.

Execute moves and decommissions outside of standard business hours as needed, including evenings and weekends, to minimize disruption to building occupants.

Execute end-to-end building decommissions, sequencing all activities from initial vacancy through final building turnover.

Bring together all parties required for a successful decommission, including Project Management, Facilities, Interior Services, IT, Security, EH&S, Environmental, and Asset Management, ensuring each scope is complete and signed off.

Coordinate the disposition of furniture, equipment, and assets during decommissions, arranging relocation, storage, resale, donation, or recycling in line with Apple's sustainability goals.

Coordinate cross-functional readiness for every move, including furniture reconfiguration, IT and AV setup, badge and access changes, signage, and custodial support.

Manage move and decommission vendors, including scheduling, on-site direction, and quality control of labor and materials.

Develop and maintain service level agreements with vendors, ensuring performance metrics are met.

Coordinate with the Places Leasing team on decommission timelines and building turnover requirements.

Update space and occupancy records following each move, ensuring floor plans and seat assignments reflect current conditions.

Conduct post-move and post-decommission walkthroughs to confirm completion and resolve outstanding punch list items.

Communicate move logistics, timelines, and expectations to affected employees in advance of each move.

Proactively work with various partners to prioritize projects and scheduling.

Continuously evaluate and identify innovative ways to streamline the move and decommission process and improve the employee experience.

Incorporate AI tools into daily work, and actively develop and pilot new ways of applying AI to improve move planning, tracking, reporting, and vendor coordination.

Manage and maintain financial processes including vendor invoicing, fiscal year budgets, and forecasts.

Validate and approve proposals and invoices, ensuring accuracy and compliance with contract terms.

Provide regular reporting to management on move volume, decommission status, and vendor performance.

Preferred Qualifications

5+ years of experience executing workplace moves, adds, and changes in a large corporate or campus environment, including oversight of move vendors and furniture reconfiguration.

Experience running full building decommissions from vacancy through turnover, coordinating all trades and internal partners to completion.

Excellent communication skills, verbal and written, with customer groups and all levels of the organization.

Excellent problem-solving, organizational, and reporting skills.

Strong financial skills in tracking spend, validating proposals, and providing forecasts.

Ability to work on assignments of moderate difficulty, requiring judgment in resolving issues and making recommendations.

Ability to multi-task and prioritize in a changing, high growth environment.

Able to work collaboratively and communicate directly with Places partners, including Project Management, Facilities Building Management, Interior Services, Environmental, Health and Safety, IT, Security, and Leasing, about move and decommission activities that have impacts on our facilities, employees, and customers.

Thinks critically and creatively about how to regularly improve process and operations.

Track record of identifying and implementing new applications of AI to improve process and operations.

Displays a high level of integrity and professionalism in dealing with people at all levels.

Extremely proactive, responsive, and upbeat with strong organizational skills.

Adjusts quickly to changing priorities and conditions.

Bachelor Degree preferred.

Minimum Qualifications

3+ years of experience executing workplace moves, adds, and changes, including on-site vendor direction and day-of coordination.

Experience supporting building decommissions, closures, or relocations, including asset disposition and multi-team coordination.

Ability to work a flexible schedule, including evenings, weekends, and extended hours, based on project timelines and business need.

Experience in planning, coordinating, and executing multiple client needs simultaneously.

Ability to read and interpret floor plans and maintain accurate space and occupancy records.

Familiarity with tools such as Integrated Workplace Management Solutions, service request management, MS Office/iWork, and Box.

Proficiency with AI tools, and a demonstrated ability to apply them to everyday work.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $114,900 and $172,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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