3,616 jobs for "Customer Engineer 客戶技術支援工程師"

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

Description
In this position, you will have the opportunity to work collaboratively with a group of "A" player software engineers from related but different backgrounds to make Apple Retail truly innovative. To be successful in this role, the candidate must be hands-on, proactive, talented at problem solving, have the mindset to challenge the norm and have a strong desire to learn and work towards excellence.

Apple is looking for an individual that takes pride in crafting solutions to enhance product delivery by architecting and leading distributed compute platforms and application services. This engineer needs to work closely with cross-functional teams to identify potential solutions and go on to work with the engineering teams to properly test and deploy changes. Critical thinking, writing solid and clean code, planning, documenting, and communicating within the team and cross-functionally is critical to the success of the role.","responsibilities":"Passion for eliminating repetitive manual processes using automation
Strong attention to detail and excellent analytical capabilities
Deploying application releases and code from Development into Production
Shepherding applications through the software delivery life cycle
Develop and maintain a working knowledge of trends and standard methodologies within Apple
Setup and analyze application health metrics and provide solutions to ensure stability
Experience troubleshooting problems and working with a team to resolve large scale production issues

Preferred Qualifications
BA/BS degree in Computer Science and 3 years of relevant experience
Proficiency in implementing and correlating telemetry using monitoring and observability tools such as Splunk, Grafana and Prometheus
Building and operating container orchestrating systems (Docker, Kubernetes and micro-services)
Experience in Site Reliability Engineering / DevOps
Excellent written and verbal communication skills
Experience in UNIX/Linux Operating Systems

Minimum Qualifications
Conversational and written English proficiency
Demonstrated a strong proficiency in software development using Python, Rust, and/or Java programming languages
Experience working with cloud compute environments like OpenStack, AliCloud, AWS, GCP or Azure
Experience with infrastructure as code (IaC), configuration management, CI/CD, and automation
Excellent troubleshooting, problem solving, and debugging skills
Comfortable with on-call rotation.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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