11,695 jobs for "Services Engineer"

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations - managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question

As a Senior Network Engineer, you will be part of a team focused on enabling experiences for Apple employees and customers. Our team works across Apple to ensure the network provides secure, reliable, and scalable connectivity for Retail and Enterprise while enabling business capabilities.

In this role, you will translate business and operational requirements into engineered network solutions for Apple's global Retail Stores and Enterprise environments. You will evaluate and qualify networking technologies, develop implementation-ready designs, validate solutions through lab and field testing, and establish the technical standards needed to deploy them globally.

You will collaborate with network architects, engineering teams, operations organizations, security partners, business owners, vendors, and senior leadership. The successful candidate combines deep networking expertise with excellent judgment, structured problem-solving, and the ability to clearly communicate complex technical decisions to both technical and executive audiences.

Description

This is a senior engineering role with broad scope and deep technical responsibility. You will take strategic direction, business use cases, and high-level architecture and convert them into solutions that can be qualified, standardized, deployed, operated, and supported at scale.

You will explore emerging technologies and industry trends, evaluate networking hardware and software, and build technical solutions and frameworks that address Apple's unique Retail and Enterprise requirements. You will lead network equipment qualification from requirements and test-plan development through lab validation, pilot deployment, certification, documentation, and production readiness.

The role requires an understanding of how network services directly affect the employee and customer experience. You will balance performance, availability, security, operational simplicity, lifecycle, supportability, cost, and scalability when making engineering recommendations. You will also serve as a trusted technical partner to senior leaders and stakeholders, helping teams understand tradeoffs, resolve technical challenges, and make well-informed decisions.

The scope and scale of the environment create an opportunity to engineer network solutions that make a meaningful impact across Apple.

","responsibilities":"Understand business priorities, operational challenges, and technology strategies across Retail and Enterprise environments.

Partner with business owners, Architecture, Engineering, Security, and Operations to translate business and experience needs into technical requirements and measurable success criteria.

Develop secure, reliable, scalable, and supportable wired, wireless, WAN, remote-access, and network-security solutions.

Convert architectural direction into detailed designs, configurations, bills of material, implementation plans, and operational acceptance criteria.

Evaluate solution alternatives and communicate tradeoffs involving performance, availability, security, complexity, cost, lifecycle, and supportability.

Establish reusable engineering standards and design patterns that enable consistent global network deployments.

Develop qualification strategies and perform functional, performance, scale, resiliency, security, interoperability, upgrade, and regression testing.

Evaluate and validate network hardware and software for Retail Stores, campuses, offices, dev properties, and critical infrastructure environments.

Document test results, defects, limitations, and risks; work with vendors and internal teams to drive remediation.

Lead pilots, deployments, migrations, and upgrades while ensuring solutions are operationally ready for production.

Produce approved standards, deployment guidance, operational runbooks, and knowledge-transfer materials.

Build trusted relationships with senior leaders and cross-functional stakeholders to clarify requirements, resolve dependencies, and drive decisions.

Present technical proposals, qualification findings, risks, and recommendations clearly to technical and nontechnical audiences.

Provide senior technical leadership, mentorship, incident escalation, and root-cause analysis across engineering and operations teams.

Evaluate emerging technologies and advise management on industry trends, infrastructure risks, roadmaps, and investment decisions.

Use telemetry, incident trends, and operational feedback to improve network designs, simplify architectures, and automate engineering and qualification processes.

Preferred Qualifications

Experience engineering networks for large Retail environments, global campuses, high-density wireless deployments, or other business-critical locations.

Experience evaluating, qualifying, and managing networking products through structured lab testing, production pilots, certification, deployment, lifecycle management, and retirement - including developing test plans, success criteria, engineering standards, implementation procedures, and operational documentation.

Knowledge of software-defined networking, network automation, infrastructure as code, APIs, Python, telemetry, and automated validation frameworks.

Experience with identity-based access, zero-trust principles, network access control, security policy enforcement, and application-aware networking.

Experience with cloud connectivity, SD-WAN, internet-edge architecture, remote access, network observability, and performance analytics.

Familiarity with benchmarking tools, traffic generators, packet analysis, wireless survey and spectrum-analysis tools, and automated regression testing.

Bachelor's or master's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Systems, or equivalent combination of education and industry experience.

Advanced industry certifications such as CCIE, CCDE, CWNE, or equivalent expertise are beneficial but not required.

Minimum Qualifications

7+ years designing, engineering, deploying, and supporting large-scale enterprise, campus, Retail, or service-provider networks across multiple sites or geographic regions, including high-availability and resiliency design.

Deep knowledge of enterprise and data center routing/switching (BGP, EVPN, VXLAN, Route Reflectors, VRF, OSPF, IPv4/IPv6, multicast, QoS, segmentation) and enterprise wireless networking (RF design, Wi-Fi standards, authentication, roaming, capacity planning, wireless security).

Strong troubleshooting skills, with the ability to analyze complex interactions across networks, applications, security controls, devices, and infrastructure services.

Demonstrated ability to translate business and operational requirements into production-ready technical solutions, working independently across multiple concurrent initiatives.

Experience producing clear, accurate technical documentation, including design specifications and engineering standards

Excellent written, verbal, and presentation communication skills, with demonstrated ability to collaborate with senior leaders, business stakeholders, architects, security teams, engineers, operational teams, and vendors.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile