268 jobs for "Lead C++ Software Engineer"

Technical Operations Engineer & Production Support, Customer Systems

At Apple - Sunnyvale

Posted on Oct 11

View job Apply on company site

Software Architect - C++ / ADAS Resimulation

At Aptiv - Bangalore

Posted on Oct 27

View job Apply on company site

Software Development Intern

At Aptiv - Troy

Posted on Oct 22

View job Apply on company site

Simulation Engineer_ADAS

At Aptiv - Bangalore

Posted on Oct 21

View job Apply on company site

Software Engineering Manager - Games

At Apple - Seattle

Posted on Oct 9

View job Apply on company site

Director of Software Engineering-Infrastructure Electronic Trading

At JPMorgan Chase - Jersey City

Posted on Oct 8

View job Apply on company site

Principal Machine Learning System Engineer

At Atlassian - Remote / Flexible

Posted on Sep 14

View job Apply on company site

Linux Internals Software Engineer (Cortex)

At Palo Alto Networks

Posted on Sep 6

View job Apply on company site

Senior Signals Software Engineer

At Leidos - Annapolis Junction

Posted on Jul 23

View job Apply on company site

Software Engineer

At GE Vernova - Bengaluru

Posted on Sep 18

View job Apply on company site

Senior ML System Engineer

At Atlassian - Remote / Flexible

Posted on Sep 1

View job Apply on company site

Signals Software Engineer

At Leidos - Columbia

Posted on Jul 23

View job Apply on company site

Senior Software Engineer - Simulation - SimCore

At General Motors - Sunnyvale

Posted on Aug 21

View job Apply on company site

System Software Developer

At Apple - Cupertino

Posted on Oct 9

View job Apply on company site

Senior Staff Machine Learning Engineer

At Capital One - McLean · Plano

Posted on Oct 1

View job Apply on company site

Sr Lead Infrastructure Engineer / Platform Engineer

At JPMorgan Chase - Plano · Columbus

Posted on Aug 6

View job Apply on company site

Lead, Firmware Engineer

At Schneider Electric

Posted on Jul 27

View job Apply on company site

Senior Software Engineer, Ads Measurement Signal

At TikTok - San Jose

Posted on Apr 2

View job Apply on company site

Tech Lead- E-commerce Recommendation Infrastructure - Seattle

At TikTok - Seattle

Posted on Apr 1

View job Apply on company site

Lead Engineer - EDGE Controls

At GE Vernova - Hyderabad

Posted on Aug 3

View job Apply on company site

Apple

Technical Operations Engineer & Production Support, Customer Systems

Sunnyvale, CA$150,400 – $225,300Posted 28 days ago

Apply on company site View full job

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

At Apple, customer experience is at the forefront of everything we do. Apple Customer systems Operations team is looking for a highly skilled and motivated CS TechOps Engineer (Technical Operations & Site Reliability Engineer) to join our operations team. In this role, you will be responsible for maintaining the reliability, availability, and performance of business-critical, globally distributed systems.

Description

If you have the desire and motivation to design and develop automation solutions to streamline system sustenance, monitoring, and operational workflows, while collaborating closely with support, engineering and business operations teams, this profile is for you. Ideal candidates will combine strong software engineering skills with a passion for operational excellence, and thrive in a fast-paced, change-driven environment focused on continuous improvement and flawless delivery.","responsibilities":"Design, build, and maintain automation solutions to streamline the monitoring, sustenance, and management of large-scale distributed systems.

Develop tools and software (using Java/JEE, REST, Swift/Objective C, Python, Go, or Bash) to automate repetitive operational tasks, reduce manual intervention, and improve system reliability. Utilize AI & LLM models to gain Operations Excellence in application support.

Lead the planning and execution of system health monitoring, incident response, and communication across critical global applications.

Drive operational metrics tracking, KPI identification, and process improvements through coordination with support, engineering and business operations teams.

Focus on operations management and demonstrate expertise in managing large-scale production outages and leading incident response.

Deep understanding of production monitoring systems, log analysis, and troubleshooting, support dashboards and proficiency in scripting languages and automation tools.

Lead a team of highly skilled engineers across the globe and guide their work towards operations excellence, gaining efficiency by automating their daily routine tasks.

Be a problem-solver who is self-directed and capable of exhibiting deftness to handle multiple simultaneous competing priorities and deliver solutions in a timely manner.

Create and maintain accurate, up-to-date documentation reflecting architecture, infra configuration, and responsible for writing justifications, training users in complex topics, writing status reports, documenting procedures, and interacting with other Apple staff and management.

Provide guidance to improve the stability, efficiency and scalability of systems. Strong troubleshooting ability will be used daily.

Determine future needs for capacity by closely reviewing upcoming application features and load.

Continuously work with the engineering teams to improve reliability, implementing actionable monitoring framework and be part of production on-call.

Preferred Qualifications

Experience in using AI / LLM models to significantly improve Operations efficiency and perform tasks like model training, MCP creation or designing model utility.

Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing is a plus

Lead a team of highly skilled engineers across the globe and guide their work towards operations excellence, gaining efficiency by automating their daily routine tasks.

Experience in strategizing and achieving operational excellence in global distributed systems.

Fundamental understanding of distributed systems including: Micro services, Messaging Brokers and Versioning

Understanding of the Linux Operating System, including Kernel, Memory, Process, Threads, Static / Shared Libraries, IPC, Signals.

Excellent organizational and documentation skills.

Minimum Qualifications

Experience in debugging Java, JEE, REST, Swift/Objective C, Websockets and data access technologies.

Experience in leading and driving operations teams for large scale mission critical applications working in a 24x7 operations and on/off shore support model

Strong knowledge of Production support practices for managing web and iOS applications and passion for eliminating repetitive manual processes using automation.

Experience in interpreting data from systems like Open Telemetry, Splunk and other monitoring tools.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $225,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile